Moorfields Eye Hospital, London, Fellowship
Practice Manager
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YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
An exciting opportunity has arisen within the Practice Management Team at Moorfields Private, the private division of Moorfields Private.
We are looking for a highly organised person to provide a high quality service for private patients guiding them through their pathway. You will be responsible for the management and development of the consultants private practice, by providing full secretarial and administrative support.
You must be proactive with a ‘can do’ attitude and have a flexible approach to managing your own workload.
The right candidate will be confident in communicating with stakeholders at all levels, in person and by telephone/email and be committed to delivering excellent customer service.
Main duties of the job
- To deal in person, telephone calls and written correspondence with patients and stakeholders.
- Ensure referral letters and other relevant medical information is received from stakeholders to enable patient care.
- Ensure telephones are answered promptly in a polite and professional manner.
- To manage patient notes and process all clinical letters and medical reports, following through all necessary actions promptly and accurately.
- To manage all clinical investigations and histology reports, tracing all results and ensuring that these are available when required.
- Ensure that individual consultant preferences are supported whilst adhering to the policies and procedures for private practices at MP.
- Manage consultants clinical and surgical diary for all private work and ensure patients are given all relevant information for such appointments.
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Working for our organisation
Moorfields Private is part of Moorfields Eye Hospital NHS Foundation Trust, which is the leading provider of eye health services in the UK and a world-class centre of excellence for ophthalmic research and education.
We have various sites across London but this role will be based at our main London office - Moorfields Private Outpatient Centre. Moorfields Private also have a site in Bedford allowing us to reach more patients across the UK, as well as Moorfields Eye Hospital in Dubai for our international community.
A few of the key benefits of working for us are:
- 27 days annual leave, rising to 33 days, plus bank holidays
- Season ticket loan
- NHS superannuation pension
- Ride-2-work scheme
- Eye tests for all staff
- 25% discount for you and immediate family on any hospital fees for private care, including refractive eye surgery
Plus lots more listed on our website.
If you would like more information or an informal chat, please contact Gloria on 07545 654 562.
Detailed Job Description And Main Responsibilities
- To ensure that individual consultant preferences are supported whilst adhering to the policies and procedures for private practices at MP.
- To be able to work unsupervised and generate own correspondence.
- To support the promotion of the services offered by MP.
- To work with colleagues across multi-disciplinary teams to provide the required level of service to all consultants.
- To provide appropriate information for patients attending clinic appointments as required.
- To ensure that all patients are provided with the correct information regarding payment of fees and the provision of medical insurance details if appropriate.
- To liaise with the outpatient nurse if consultants and their patients require nursing services.
- To maintain an accurate diary for surgical bookings and liaise with clinical and admissions staff to ensure that all bookings are processed correctly.
Person specification
Experience
Essential criteria
- Similar secretarial roles, ideally within a private healthcare setting.
Desirable criteria
- Management of multiple practices
Education / Qualifications
Essential criteria
- GCSE grade C or above or equivalent in English and Mathematics plus 3 other GCSEs to C grade or above
Desirable criteria
- AMSPAR, Medical Secretarial Diploma or equivalent experience
Skills / Abilities
Essential criteria
- Computer skills; Word and Excel
- Knowledge of Compucare and PAS or other electronic patient records systems
- Experience of report and letter writing
Get help with your application
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Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
Moorfields Eye Hospital does not charge applicants any recruitment or sponsorship fees. Our website and published contact details are the only authorised channels for applications and verification of job offers.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- Practice Manager JD (PDF, 377.0KB)
- MEH Staff Benefits (PDF, 919.1KB)
- MEH Privacy Notice (PDF, 138.0KB)
Apply online now
Further details / informal visits contact
Name: Gloria Lomo
Job title: Operation Support Manager
Email address: Gloria.lomo@nhs.net
Telephone number: 07545654562
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