HM Revenue & Customs
Practice Support Officer
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About The Job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
HMRC's Chief Digital & Information Office (CDIO) delivers the digital and technology solutions that support HMRC's services and operations.
We are committed to creating an inclusive and respectful workplace that reflects the diversity of the society we serve. We value different perspectives and experiences and welcome applications from people of all backgrounds who have the skills and experience needed for the role.
Our Delivery Management profession is a diverse and supportive community, focused on developing our people, improving how we work and helping teams deliver effectively.
Job Description
As a Practice Support Officer, you will play an important role in supporting the effectiveness and development of the Delivery Management profession.
Working alongside the Practice Manager, you will support the day-to-day operation of the practice, with a focus on workforce planning, recruitment, governance, assurance, capability development and continuous improvement.
You will use data and information to identify risks, trends and opportunities, provide insight to support decision-making and help ensure practice governance, communications and guidance remain effective and up to date.
You will work across teams and professional communities, coordinating activity, improving ways of working and helping the practice deliver its workforce, capability and operational priorities.
This is an opportunity for someone who enjoys bringing structure to complex activity, using insight to solve problems and working collaboratively to deliver improvements.
Person specification
- Coordinate recruitment, workforce planning and capability development across the practice.
- Monitor performance, risks and dependencies, using data and insight to support informed decision-making.
- Provide assurance, management information and briefings to senior stakeholders and governance forums.
- Lead and support continuous improvement initiatives to strengthen practice effectiveness and ways of working.
- Maintain clear and accurate practice guidance, communications and information.
- Work across teams and professional communities to coordinate priorities and share good practice.
- Support the operational management of a multi-million-pound, outcome-based supplier contract.
Essential Criteria
- Experience supporting operational governance, workforce management, business management, or delivery functions.
- Strong organisational and planning skills, with the ability to manage multiple priorities and coordinate activity across multiple teams and stakeholders.
- Experience supporting recruitment, resource planning, workforce management, and practice-based or professional communities.
- Experience analysing data and information to identify risks, issues, trends, and opportunities, and using insights to inform decision-making.
- Experience developing reports, management information, briefing materials, and communications for a range of stakeholders.
- Excellent written and verbal communication skills, with strong stakeholder engagement skills and the ability to influence and challenge constructively.
- Ability to work independently, demonstrate initiative, maintain momentum on improvement activities, and drive outcomes through effective collaboration.
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Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office closures
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These Sites Are
- Telford Plaza, Telford - moving to Parkside Court, Telford
- Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford
You will be given more information about what this means at the job offer stage.
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Qualifications
You must have a ITIL Foundation qualification, or willingness to obtain this shortly after appointment
Benefits
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences.
- A 750-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.
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At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked experience-based questions to assess what you are capable of.
Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form . Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.
The HMRC app
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and
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