Overview

JOB PURPOSE

You are a passionate Brand Ambassador and business leader who communicates the Brand’s philosophy and values to both the store team and the client. You take ownership of your department’s performance, actively supporting and implementing initiatives to achieve set targets. You ensure an exceptional client experience by maintaining a strong presence on the shop floor and leading by example, always placing the client at the forefront. As a motivating and inspiring manager, you coach and collaborate closely with your team to help them reach their sales targets and maximize all commercial opportunities.

RESPONSIBILITIES

• Drive your Floor Team to exceed Financial as well as KPIs targets and maximize sales performances and contribution to support the success of the entire store.
• Support the management team to develop and implement business plans, through the analysis of the floor’s performance and proposal of relevant action plans.
• Be present on the sales floor, ensuring the highest standard of approach and service to Clients.
• Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieve the business objectives.
• Foster the product knowledge within the floor and work with relevant functions to support product/collection training needs.
• Foster a client-centric mindset developing and maintaining solid Client relationships and enforcing meaningful after-sales experiences.
• Strengthen Client loyalty, supporting the department team to carry out clienteling initiatives.
• Proactively identify opportunities to gain new Clients in order to grow department sales.
• Proactively manage any customer complaints to ensure the client relationship is maintained with positive outcome.
• Act as a strong team motivator, promoting team spirit through effective communication, and cultivating a positive and energetic environment.
• Having understood the needs and priorities, train and inspire the floor sales team on product knowledge, sales techniques, Client Services, and Company policies and procedures.
• Guarantee team development through coaching and follow-ups on individual action plans.
• Actively support the management team in mapping the market for sourcing talent.
• Lead by example to ensure the team operates with the highest level of care and respect for the Product, evident in every ceremony or procedure.
• Support the enforcement of the Company procedures on cash activity, inventory, logistics and all main reporting activities requested by the head office.
• Provide feedback and suggestions concerning floor needs firstly to the Store Director, and if necessary with the Visual Merchandising and the Retail Merchandising departments.
• Be the guarantor for an effective and efficient back of house organization for the floor, taking responsibility for the protection of the company’s assets as well as ensuring the staff grooming standard is maintained.
• Ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Departments.
• Ensure all the floor team is properly updated and trained on product knowledge and sales tools.