PRADA In-Store Training Manager, Selfridges

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Purpose

As Prada In-Store Training Manager, you will support the Store Manager in bringing the store to its full potential, achieving business results and qualitative objectives. You will convey and promote the Brand philosophy and Values to the final Clients, guiding them into the world of Prada. You will be the first Prada Ambassador in the store, fostering a culture of Empathy, Warmth, Passion, and Proactivity in line with Prada Client Experience. This role is based in store and requires a regular on-site presence.

Responsibilities

• Plans and cascades training programs in line with global, local, and store priorities
• Promotes a culture of Shadowing: Observation, Feedback, and Coaching at all Store levels
• Supports Store Leadership in Team development and driving the performance of individual Client Advisors
• Ensures an effective Client Journey implementation impacting, among others, on Conversion, Clienteling, Leathergoods Mindset, Zoning, etc.
• Identifies training needs in line with business priorities
• Develops training action plans at a Store & Client Advisor level
• Leverages in-store training tools: training sessions, coaching sessions, Daily Briefing moments, and best-practice sharing
• Collaborates with all other retail functions (e.g., Merchandising, CRM, Events, etc.) to jointly organize and manage specific training activities
• Performs Team gap analysis and builds individual coaching plans, and provides ongoing feedback on individual team member progress, performance, and training level
• Supports Store Leadership to ensure full training contents cascading on Brand, Client Journey, and Product knowledge
• Drives in-store training initiatives with active shop floor presence
• Monitors quality, impact, and true retention of training content
• Ensures Store Team embraces a self-learning culture, with special attention to Retail Training Digital Tools (Training APP)
• Leads a culture of in-store coaching prioritizing Client Advisors according to their needs and focusing on selling skills, Client Experience, Clienteling, Styling, Brand ambassadorship, and High-End products
• Follows up with individual Shadowing (Observation / Feedback / Coaching) on Store Leadership to ensure a seamless and correct one-to-one process in store (Coach the Coach)
• Ensures regular communication with Trainees, giving them continuous feedback on progress
• Manages onboarding journeys for New Hires in the store by facilitating their in-store induction and partnering with HQ