Job Title

The post holder is responsible for carrying out the routine provision of the Financial Administration Services for International & Private Patients. To co-ordinate pre-authorisation as an effective service by collaboration between staff and all internal and external stakeholders required for approving admissions, and ensuring the work is produced in an efficient and timely manner to comply with process guidelines.

The post holder will support with a comprehensive, effective admissions and administrative service to all new and existing patients, demonstrating a duty of care. Exceptional interpersonal and communication skills are essential, as the post holder will be expected to be able to communicate effectively and sensitively with a wide range of people including patients, colleagues, consultants, and external agencies.

To ensure that patients and their families are provided with an excellent service that is focused on meeting their needs.

To provide an effective and efficient service to establish funding streams. To ensure that financial information is recorded accurately. To work effectively as part of a team, including medical secretaries and consultants. To be the initial point of contact for all pre-authorisation requests. To ensure all authorisations for treatment are requested and recorded accurately. To be responsible for the co-ordination of authorisation service with the support of the Team Leader and/or Manager. To effectively communicate with all stakeholders/consultants as to the status of secured funding. To be a key point of contact for embassy relations, upholding the Trust values and building relationships with key embassy medical and administrative staff. To take responsibility for the management of current and historic authorisation requests, and understanding the impact that this has on Trust debt levels.