Watchtrader & Co
Pre-Owned Watches Office Administrator
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Watchtrader & Co
Watchtrader & Co is a well-established and trusted specialist in buying and selling luxury pre-owned watches. Based in a boutique showroom in Newcastle upon Tyne, with an additional presence in London and a growing e-commerce platform, we serve clients across the UK and internationally.
We deal in some of the world’s most prestigious watch brands, offering a carefully curated selection of timepieces alongside a personalised, transparent service. Our reputation is built on trust, product knowledge, and attention to detail, with many of our clients returning to us time and time again.
As a family-run business, we pride ourselves on maintaining a close-knit, supportive working environment where every team member plays an important role. We are a growing company with ambitious plans, offering the opportunity to be part of a dynamic and evolving business within the luxury goods sector.
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Key Responsibilities
- Manage and oversee all stock entering and leaving the business
- Take full responsibility for stock control, inventory management, and stock takes
- Handle packaging and shipping (incoming and outgoing goods)
- Assess the condition and functionality of all incoming watches, ensuring they meet retail standards
- Coordinate repairs and servicing, tracking all stock movement between locations
- Maintain and monitor product upload timelines and repair KPIs
- Communicate product updates clearly and promptly to team members and clients
- Manage sales and purchasing invoicing
- Handle enquiries from retail and trade clients (online, phone, and in-store)
- Manage and resolve customer service issues, including after-sales queries, complaints, and service updates in a professional and timely manner
- Ensure a high standard of customer experience is maintained at all times
- Liaise effectively with relevant team members to ensure smooth operations
- Complete all associated administrative duties
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Skills & Experience
- Experience in a fast-paced administrative or customer service role
- Ability to coordinate multiple priorities effectively
- Strong attention to detail and excellent time management skills
- Highly organised with a proactive, problem-solving mindset
- Confident in handling customer queries and resolving issues professionally
- Self-motivated and able to work independently
- IT-literate and confident in learning new systems and processes
- Strong communication skills, both written and verbal
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