JAC Recruitment
Pre-Sales Engineer
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Position: Solution Engineer (Pre-Sales)
Location: Southeast England (Hybrid working available)
Salary: Competitive
Company Overview
A fire safety products and systems related company is looking for a customer-focused Solution Engineer to support sales activities across the UK and international markets, including the Middle East and Europe.
This role sits within the Sales team and acts as a key technical liaison between customers and the business. You will play a critical role in presenting solutions, supporting customer engagement, and driving successful sales outcomes.
Key Responsibilities:
- Support the sales team in customer engagements by providing technical insights and product knowledge
- Deliver product presentations, demonstrations, and technical briefings to customers
- Understand customer requirements and propose suitable solutions
- Provide technical guidance to customers, including responding to product enquiries and supporting issue resolution where required
- Visit customer sites when required to investigate technical or application issues and provide practical recommendations
- Act as a point of contact for escalated or complex customer queries
- Support customer onboarding and product training where required
- Represent the company at exhibitions, trade shows, and industry events
- Collaborate with internal teams to ensure smooth delivery of solutions
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Requirements:
- Experience in a Solution Engineer / Pre-Sales / Sales Engineer role (or similar)
- Strong communication, presentation skills and CPD presentation experience
- Ability to explain technical concepts in a clear and customer-friendly manner
- Commercial awareness and interest in supporting sales activities
- Comfortable engaging directly with customers
- Willingness to travel occasionally (UK and international, if required)
- Experience in fire safety products or systems (physical or cyber)
- Background in engineering or technical disciplines
- Experience supporting international customers
- Additional language skills (e.g. Arabic, Swedish, Japanese) would be advantageous
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