Jigsaw24
Pre-Sales Solution Consultant
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About The Role
The Media & Entertainment Pre-Sales Consultant plays a key role in helping Jigsaw24 shape, position and deliver high-quality technical solutions for customers across post-production, broadcast, production and live services environments. Working closely with Sales, Technical Solutions, Professional Services, Service Delivery and vendor partners, the role is responsible for understanding customer requirements, designing appropriate solutions, supporting commercial opportunities and ensuring a smooth transition from initial engagement through to proposal, approval and delivery.
The role requires a consultative approach and a strong understanding of media workflows, including editing, shared storage, ingest, transcoding, archive, MAM, remote production, cloud and hybrid workflows, live production infrastructure and the wider technologies that support modern creative and broadcast operations.
Key Duties and Responsibilities
- Work closely with customers and the Jigsaw24 sales team to understand, capture and qualify technical requirements across media and entertainment opportunities.
- Design and position effective solutions covering post-production, production and live services workflows, ensuring proposals are technically sound, commercially viable and aligned to customer outcomes.
- Support opportunities involving technologies such as editing platforms, shared storage, archive, ingest, transcoding, media asset management, workflow orchestration, cloud, hybrid and remote production services.
- Provide technical input into proposals, scopes of work, service descriptions, statements of work, tender responses and customer presentations.
- Create and confidently deliver technical presentations, demonstrations and solution walkthroughs to internal and external audiences.
- Plan, configure and support proof of concept activity where required, including use of Jigsaw24 demo environments and vendor technologies.
- Collaborate with Professional Services, Project Management, Service Delivery and Support teams to ensure solutions can be delivered, supported and transitioned effectively.
- Identify and document solution assumptions, dependencies, risks, exclusions and customer responsibilities to support clear handover and delivery governance.
- Maintain strong working relationships with vendors and technology partners, keeping up to date with market developments and emerging media workflow trends.
- Represent Jigsaw24 at customer meetings, workshops, webinars, industry events and trade shows where technical pre-sales input is required.
- Support marketing and proposition activity by providing technical insight into campaigns, customer messaging and go-to-market material.
- Maintain accurate opportunity notes, design assumptions and pre-sales activity records within relevant business systems.
- Share knowledge internally and support the continued development of Jigsaw24’s media workflow, production and live services capabilities.
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Education, Skills, Knowledge and Experience
- Strong knowledge of the media and entertainment sector, with practical understanding of post-production, broadcast, live production or creative workflow environments.
- Experience in a technical pre-sales, solutions consulting, systems engineering, workflow consultancy or senior technical delivery role.
- Good understanding of media production technologies such as Avid, Adobe, Blackmagic Design, Telestream, EVS, EditShare, LucidLink, iconik, AWS, storage, networking and related workflow platforms.
- Ability to translate customer requirements into clear technical and commercial solutions that deliver measurable value.
- Confident communicator with strong written, verbal and presentation skills, including the ability to engage technical and non-technical stakeholders.
- Experience producing technical proposals, solution designs, scopes of work or customer-facing documentation.
- Ability to manage multiple opportunities at different stages while maintaining quality, accuracy and agreed timescales.
- Strong stakeholder management skills, with the ability to work collaboratively across Sales, Projects, Engineering, Service Delivery, Marketing and vendor teams.
- Commercial awareness and the ability to balance customer requirements, technical feasibility, delivery capability and margin expectations.
- Organised, proactive and comfortable taking ownership of tasks, risks and follow-up actions.
- Hands-on, practical approach with the ability to investigate problems, explore options and develop workable solutions.
- Passion for media technology, innovation and the ongoing evolution of production, post-production and live services workflows.
- A positive, inclusive and customer-focused approach that reflects Jigsaw24’s values and commitment to excellent service.
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Who Are Jigsaw24
We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.
We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here.
Benefits At Jigsaw24
You will receive a wide range of benefits working at Jigsaw24 including:
- 26 days holiday
- Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
- Cycle2work
- Travel to work loan
- Free on-site parking
- Staff purchase scheme on fantastic Apple products and more
- Unlimited bistro coffee and tea facilities
- Enhanced family-friendly policies
- Pension scheme
- Electric Vehicle scheme
- Life cover
We are always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies - it’s about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our “about us” section on our website by clicking here.
From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.
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