Legends Global (Europe)
Premium Hospitality Assistant
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The Venue
Coventry Building Society Arena has forged an enviable reputation as the leading international venue for a variety of events, attracting more than 1.3 million visitors a year. We are renowned for hosting a myriad of exhibitions, sporting events, including the Commonwealth Games, and a wide range of entertainment.
Home of Coventry City Football Club, Coventry Building Society Arena is synonymous with music, having hosted many of the biggest bands on the planet, including the Killers, Rammstein, Rolling Stones, Bruce Springsteen, Coldplay, Harry Styles, and the Arctic Monkeys.
The Role
As a Premium Hospitality Assistant, you will play a key role in delivering exceptional experiences across Coventry Building Society Arena's premium hospitality areas, including private boxes, restaurants, lounges, and other VIP spaces. Whether providing table service, supporting premium beverage service, or looking after hospitality guests, you'll act as an ambassador for the venue and Legends Global, ensuring every guest enjoys a memorable matchday, concert, or event experience.
Working closely with kitchen, bar, and front-of-house teams, you'll deliver seamless, professional service while maintaining the highest standards of presentation, hospitality, and guest care.
The Responsibilities
- Deliver warm, professional, and engaging service across premium hospitality areas, ensuring every guest receives an exceptional experience from arrival through to departure.
- Provide attentive food and beverage service, confidently guiding guests through menus, taking accurate orders, and ensuring timely, seamless delivery throughout service.
- Build positive relationships with guests by anticipating needs, responding promptly to requests, and resolving concerns in a professional and guest-focused manner.
- Demonstrate strong knowledge of food, beverages, wines, and allergens, making informed recommendations and enhancing the guest experience through appropriate upselling where suitable.
- Maintain outstanding presentation and cleanliness standards across hospitality suites, boxes, lounges, restaurants, and service stations, ensuring compliance with food safety, hygiene, and licensing requirements.
- Work collaboratively with kitchen, bar, and wider hospitality teams to deliver efficient, high-quality service that reflects the premium standards of Coventry Building Society Arena and Legends Global.
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What we're looking for
- A passion for hospitality and delivering memorable guest experiences through attentive, personalised, and professional service.
- Previous experience in hospitality, restaurants, hotels, stadiums, events, corporate hospitality, or premium service environments is desirable.
- Excellent communication and interpersonal skills, with the confidence to engage a diverse range of guests in a professional, friendly, and approachable manner.
- Strong food and beverage knowledge, including an understanding of allergens and premium hospitality service standards.
- The ability to thrive in a fast-paced, high-volume event environment while maintaining exceptional attention to detail and service quality.
- A positive, reliable, and team-focused attitude, with a willingness to support colleagues and contribute to a successful guest experience.
- Flexibility to work evenings, weekends, and event days, alongside a genuine enthusiasm for live sport, entertainment, and hospitality.
What's in it for you?
- 💸 Competitive Rate of Pay – Earn a strong hourly rate for your work.
- ⏰ Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
- 📅 Weekly Pay – Get paid every week for the shifts you’ve worked.
- 🎉 Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events.
- 🚀 Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.
Recruitment Process Outlined
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- 1st Stage - Interview at the venue with the Hospitality Team.
Any offer will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law, and we will only request information that is necessary for the role.
Legends Global
Legends Global is redefining excellence in sport, entertainment, and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.
Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team, and Win... we create a culture where everyone has the opportunity to thrive.
Inclusive Workplace
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.
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