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Location: UK Remote. Home based with circa 50% Travel (majority UK travel).
Direct Reporting Line: VP Customer Success
Dotted Reporting Line: Sales Director
Company Description
Thingtrax is a VC-backed UK-based AI company transforming how food manufacturers see, understand, and optimise their production lines. Our focus is on deploying Computer Vision AI Agents that automate critical visual inspection tasks on the factory floor, starting with three core use cases: count, quality, and label verification.
These AI Agents integrate seamlessly into existing production environments, delivering instant, actionable insights that enhance accuracy, reduce waste, and ensure compliance. For enterprise customers, Thingtrax offers an optional Line Efficiency layer or integration with existing MES and OEE systems to deliver a holistic view of performance.
Our mission is to enable every food manufacturer to achieve world-class operational performance through intelligent automation, replacing manual checks with trustworthy, real-time AI intelligence.
Our Values
- Be Real
- Seek Truth
- Take Responsibility
- Empower Others
- Create Customer Value
What we provide
- An opportunity to grow your skills with some of the most exciting thought leaders from the technology industry
- A collaborative culture where you are supported, given constructive feedback to develop your skills and be part of a team where you can influence change
- Work with an industry disruptive solution which has a massive impact on our clients
- An industry with a lot of ‘white space’, selling into organisations that don’t currently have a digital solution
- Autonomy and scope to continuously improve our processes, ways of working, and to delight our customers
- Support with training & development to stay ahead of industry trends in technology and operational techniques
The Role
We are hiring a Pre-Sales Consultant to help food manufacturers understand how Thingtrax can transform their operations through Vision AI, label validation, OEE monitoring, downtime tracking, and manufacturing analytics.
This is a commercially minded, customer-facing role. You will work alongside the Sales team from initial discovery through to solution design and handover, ensuring every opportunity is technically and operationally well-qualified before it progresses.
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You will act as the bridge between Sales, Product, and Delivery, translating customer challenges into clear, credible solution proposals, and ensuring a smooth transition into implementation once a deal is won.
This is not a quota-carrying sales role. This is not an implementation role. It is a structured, customer-focused position requiring commercial awareness, manufacturing credibility, and the ability to communicate complex solutions clearly to diverse audiences.
Responsibilities
Pre-Sales & Customer Engagement
- Attend customer discovery meetings alongside the Sales team
- Understand operational, compliance, and manufacturing challenges within customer sites
- Present Thingtrax solutions to stakeholders ranging from shop-floor teams through to board-level executives
- Deliver engaging, tailored demonstrations of the Thingtrax platform, covering both Vision AI and Manufacturing Performance functionality
- Articulate ROI, operational improvements, and compliance benefits in language that resonates with each audience
Site Scoping & Solution Design
- Conduct on-site scoping visits within live manufacturing environments
- Assess production lines, camera positioning, operational workflows, and data capture requirements
- Scope Vision AI opportunities including label validation, barcode, QR, and visual inspection use cases
- Scope Manufacturing Performance projects including OEE, downtime tracking, plan attainment, and line efficiency monitoring
- Define solution scope boundaries and produce clear scoping documentation and recommended solution designs
- Collaborate with engineering and delivery teams to validate technical and operational feasibility prior to proposal
Technical & Commercial Support
- Support proposal creation, pricing narratives, and technical responses
- Assist with proof of concept activities and customer workshops
- Ensure opportunities are technically qualified early in the sales cycle to protect delivery confidence
- Maintain close alignment with Product on roadmap positioning and capability messaging
- Own the handover process from pre-sales into project delivery, ensuring continuity and clarity for the implementation team
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Objectives & Success Measures
Performance in this role is measured on customer confidence, deal quality, and delivery readiness.
Key Indicators Include
- Quality and accuracy of solution scoping
- Contribution to deal progression and win rates
- Customer confidence and engagement throughout the sales cycle
- Smooth and well-documented transition from sales into delivery
- Early identification of expansion opportunities within customer sites
- Reduction in late-stage scope reinterpretation following handover
Commercial awareness, manufacturing credibility, and the ability to communicate solutions clearly are more important than technical depth.
Requirements
Required Experience & Background
We are seeking candidates with experience in one or more of the following:
- Food manufacturing operations, production leadership, or quality assurance
- Machine vision, Vision AI, or industrial imaging solutions
- OEE, MES, or Manufacturing Performance systems
- Manufacturing software pre-sales or solution consulting
- Industry 4.0, Smart Factory, or industrial automation environments
Candidates Should Demonstrate
- Confidence presenting to both operational teams and executive stakeholders
- Comfort working within live factory environments
- Ability to combine technical understanding with commercial awareness
- Strong requirements gathering, solution scoping, and documentation skills
- Structured thinking and the ability to challenge assumptions constructively
- Excellent stakeholder communication and relationship management
- Willingness to travel to customer sites across the UK
Not Required. You Do Not Need
- Coding expertise
- Deep AI engineering knowledge
- PLC programming
- Network configuration experience
Join the Thingtrax team today and be a part of revolutionizing the manufacturing industry with innovative productivity solutions!
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