Hamilton Barnes 🌳
Presales Solutions Consultant
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Join a growing Managed Service Provider that's expanding its Cloud Contact Centre and AI division, working with a broad range of technologies and high-profile customers across the UK.
Pre-Sales Solution Consultant – Contact Centre & AI
Location: Fully Remote – UK Wide
Salary: Up to £100,000 + Commission
This is a high-impact Pre-Sales Solution Consultant role taking ownership of the full pre-sales lifecycle — from initial discovery, RFI/RFP responses and solution design through to commercials, pricing and proposal submission.
We're looking for someone with genuine CCaaS / Contact Centre pre-sales experience who understands both the technical and commercial side of solution design. You'll work across a multi-vendor portfolio, giving you the opportunity to work with technologies including NICE, Content Guru, Teams Contact Centre and an exciting proprietary AI solution.
What's in it for you?
- Up to £100,000 basic salary + commission
- Fully remote UK-wide position
- Car allowance
- EV salary sacrifice scheme
- Take ownership of the entire pre-sales lifecycle
- Work across a broad multi-vendor CCaaS portfolio
- Exposure to NICE, Content Guru, Teams Contact Centre and AI technologies
- Get involved at the ground floor of a brand-new AI proposition
- Genuine influence over pricing, commercials and business cases
- Opportunity to help shape and develop a growing Contact Centre & AI proposition
- Work alongside a collaborative team where new ideas and different approaches are encouraged
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Responsibilities
- Own the end-to-end pre-sales process from discovery and requirements gathering through to proposal submission
- Lead responses to RFI, RFP and RFQ opportunities
- Design scalable CCaaS, Contact Centre and AI solutions
- Develop solution architectures, commercials, pricing and business cases
- Translate customer requirements into compelling technical and commercial solutions
- Support sales teams throughout the pre-sales lifecycle
- Present solutions and proposals to customers and stakeholders
- Work across multiple vendors and platforms rather than being tied to a single technology
- Contribute to the continued development of the Contact Centre & AI proposition
Skills Required
- Proven Pre-Sales / Solution Consulting experience within the Contact Centre / CCaaS sector
- Strong experience responding to RFPs, RFIs and RFQs – essential
- Strong understanding of Contact Centre technologies and solutions
- Experience designing solutions across one or more CCaaS platforms
- Strong commercial awareness, including experience with pricing, commercials and business cases
- Experience working within an MSP, systems integrator, reseller or multi-vendor environment would be highly advantageous
- Eligible for DBS clearance, with potential MPPV3 clearance required
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Strong Differentiators
- NICE CXone experience
- Genesys Cloud experience
- Content Guru experience
- Microsoft Teams Contact Centre experience
- Experience working across multiple CCaaS vendors
- Vendor certifications/accreditations
- Experience with AI-powered Contact Centre solutions
- Experience contributing to bids, business cases and commercial propositions
We're looking for someone who is commercially minded, technically credible and confident in front of customers. This isn't a role where you'll simply produce technical designs — you'll have genuine ownership of the proposition, pricing and the overall solution.
With a new AI product already generating significant client interest, this is a great opportunity to join a growing proposition at an exciting stage and have a real influence on where it goes next.
If you're an experienced Contact Centre Pre-Sales / Solution Consultant looking for a role combining CCaaS, commercial ownership and emerging AI technology, Apply Today!
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