Heidelberger Druckmaschinen AG
Press Engineer
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Position Description
Field-based and working throughout UK & Ireland, reporting to the Field Service Supervisor, the Engineer is responsible for learning on site and remote support for the range of Heidelberg products on which they will be trained. They will exercise flexibility with working hours and overnight stays as required. Completion of daily timesheets providing written, verbal, and practical support to internal and external customers ensuring satisfaction with Heidelberg products is required.
The Mechanical (Mechatronic) Engineer will have a recognised engineering qualification (such as BTEC or City & Guilds) with a wide range of mechanical, basic electrical and computer literate skills.
Experience of working on commercial equipment within a production environment alone and as part of a team is required.
Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI’s. Good communication, IT and customer liaison skills are essential to this role.
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Skills
- Must have a full clean UK driving licence.
- Electrical & Mechanical aptitude
- Good IT Skills
- Attain/enrolled in an engineering/electrical qualification e.g. NVQ, City & Guilds, B-tech or recently completed recognised qualification.
- Excellent communication skills
Responsibilities
- Responsible for Installing, investigating and repairing machine faults of assigned by the CSC (Customer Support Centre) or respective Supervisor(s) covering our range of products.
- Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you.
- To assist customers and internal staff with the identification of spare parts.
- Customer facing and to ensure problems or concerns are communicated back to the CSC / Supervisor / Spare Parts and Sales departments to ensure our customers have the best possible experience.
- To assist and support colleagues when needed.
- Provide Helpdesk / Telephone support when required.
- Observe Health and Safety regulations, Company handbook regulation and company policy and procedures.
Other such responsibilities may, from time to time, be allocated by the Company.
Warum HEIDELBERG?
HEIDELBERG ist ein Unternehmen mit einer lebendigen Geschichte – seit über 175 Jahren verbinden wir Innovation mit Tradition. Wir glauben daran, dass wir unsere Zukunft gestalten können. Wenn alle an einem Strang ziehen, werden wir miteinander unsere Vision der Zukunft zur Wirklichkeit werden lassen.
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Wir suchen zukünftige Mitarbeiterinnen und Mitarbeiter, die mit uns im Team das HEIDELBERG von morgen aktiv mitgestalten. Wir suchen Mitarbeitende, die Ideen zu Konzepten und Konzepte zur Realität entwickeln. Wenn Sie nicht nur über Veränderung sprechen, sondern Themen tatkräftig umsetzen und dabei im Team arbeiten möchten, dann gestalten Sie mit uns aktiv eine nachhaltig erfolgreiche Zukunft. Wir schätzen Menschen, die Dinge in die Hand nehmen und andere Menschen auf den Weg dorthin mitnehmen.
Bei uns können Sie Ihre Fähigkeiten einsetzen und im Rahmen von Personalentwicklungsprogrammen Ihre Potentiale weiterentwickeln und ausschöpfen. Ihr Gehalt bei HEIDELBERG wird attraktiv sein, Ihr Arbeitsumfeld modern und Ihre sozialen Leistungen sehr gut.
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