Enra Specialist Finance
Primary Servicing Account Manager
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Job Description: Primary Servicing Account Manager
We're looking for a proactive and customer-focused Primary Servicing Account Manager who thrives on delivering exceptional service, helping customers navigate their financial journey with confidence.
If you enjoy solving problems and making a real difference for customers in a fast-paced environment, we'd love to hear from you.
If this sounds like you, then this could be the perfect next step in your career. Apply today and let’s grow together at Enra Specialist Finance.
Key Accountabilities
- Dealing with all calls, post and emails effectively and to within agreed SLAs
- Checking of New Account Uploads
- Submitting of BACS files and actioning any unpaid direct debits or payments.
- Dealing with all cash allocation to ensure funds are applied to the appropriate account. This will include checking the company bank account(s).
- Dealing with all Servicing team Banking including Cash/Card Allocation, Redemption, Part Settlements etc
- Scanning Title updates to files
- Actioning and applying all redemption and capital reduction funds to loans to redemption/completion.
- Actioning all Deed of Postponement, Easement requests to completion
- Ensuring all Printing is undertaken and sent within agreed SLAs
- Dealing with E-DS1 Upload, Payment Holiday Overpayments Exit & Refunds - Credit Arrears Report.
- Dealing with Solicitors Missing Title Registrations
- Dealing with Cash/Redemption allocation last working day of the month which may go beyond the time of 1730.
- Dealing with CRA Return (CAIS)
- Checking and Actioning any Accounts in Credit at month end (From the Daily Arrears report) and updating the Senior Servicing Manager on any cases.
- Actioning the Monthly Consolidation Refunds from Finance
- Adhering to the Invoice Process to check and pass for payment any invoices. (subject to mandate).
- Dealing with any Exceptions between Phoebus and Fusion
- Actioning any B of E Base Rate Changes & Complaints.
- Assisting the team with any Phoebus or system(s) Testing
- Assisting the Senior Servicing Manager & Head of Group Servicing to ensure the effective operation of the Servicing Team.
- Taking Calls from customer and third parties to assist in the administration of their loans and any queries they may have.
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This list is not exhaustive, and the duties are liable to change from time to time in line with the needs of the department.
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Skills & Competencies
- Good telephone skills
- Ability to work as part of a team and on own initiative
- Attention to detail
- Strong negotiation skills
- Self-motivated
- Proactive
- Logical and organised
Knowledge & Qualifications
- Preferably educated to Degree level
- Previous Customer Service/Arrears Management is preferable (but not essential) within a Financial Services organisation
Personal Attributes
- Calm and self-assured
- Well organised
- Punctual
- Able to work under pressure
Why Join Us?
At Enra Specialist Finance, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.
Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days’ annual leave, paid volunteering days, and a host of additional benefits.
If you’re ready to build your career with a Specialist Lender and make an impact - click apply today!
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