NTT DATA Services
Principal BPO/BPaaS Sales Lead
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Principal BPO/BPaaS Sales Lead
Ref: 357638 Location: UK & Ireland (Remote + client-related travel) Salary: Competitive
About the Role
At NTT DATA, we empower our people to achieve extraordinary outcomes through innovation, integrity, and collaboration. This role is for an experienced and transformative Principal BPO/BPaaS Sales Lead, passionate about reshaping industries through AI-first BPO/BPaaS solutions, to accelerate client success in critical markets.
We are seeking a market-maker with a formidable track record of originating, structuring, and closing high-value, complex deals (ideally >$20M TCV). The ideal candidate will be an objective-driven leader, subject-matter expert, and thought leader in BPO/Business Process Services, with a focus on AI-powered customer service transformation.
NTT DATA’s Agentic AI Customer Service business is committed to delivering transformative BPO/BPaaS solutions that help enterprises achieve strategic outcomes at scale.
Responsibilities
- Lead the end-to-end AI-first BPO/BPaaS sales cycle, from prospect engagement to closure, collaborating with solution architects, pricing teams, legal, and operations to structure multi-million-dollar deals.
- Be a market-maker who originates bids proactively, creating demand and trust, and developing client relationships with decision-makers, including C-suite executives (e.g., COO, CIO, CFO, Heads of Operations).
- Articulate industry-specific challenges and opportunities in aligned markets, such as: Bank & Financial Services, Fintech, Insurance (P&C, L&A), Manufacturing/Retail/Consumer, Travel & Hospitality, Hi-tech, Energy & Utilities, Telecom, or Healthcare/Life Sciences.
- Design customised AI-supercharged transformative BPO/BPaaS propositions addressing organisations’ pain points, growth goals, and competitive landscapes.
- Develop and execute a strategic go-to-market plan (G2M) in collaboration with business leaders, sales teams, analyst communities, and marketing.
- Position AI-first BPO/BPaaS solutions as high-value capital expenditure (capex) and operational expenditure (opex) investments with measurable impact.
- Stay informed on industry trends, evolving AI (agentic/generative), technology automation, and emerging digital workflows.
- Serve as a thought leader, sharing insights via industry forums, panels, and client advisory boards to elevate the NTT DATA brand.
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Requirements
- Proven success in selling large, global BPO deals (ideal >$20M TCV) with transformative ROI for clients.
- 15+ years of relevant sales experience ideally in Transformative Customer Service (AI-first, agentic AI) and core business process outsourcing.
- Deep expertise in mapping client core value chain challenges and tailoring competitive BPO/BPaaS solutions.
- Strong relationship building with C-suite executives, influential business leaders, and Fortune 1000 stakeholders.
- Exceptional executive presence, negotiation skills, and financial acumen to structure deals at large scales.
- Experience in bridging business objectives with AI/automation technologies, such as analytics, machine learning, core administrative platforms, and scalable architecture models.
Preferred Attributes
- Demonstrates an entrepreneurial mindset, including self-directed growth and cross-functional influence.
- History of exceeding sales targets, driving revenue growth through long-term, high-impact client relationships.
About NTT DATA
NTT DATA empowers businesses globally through responsible innovation while accelerating metamorphose into the digital era. With a $30B global footprint and roots in Indonesia, USA, and Japan, we are a leader in AI, cloud, security, connectivity, and enterprise solutions.
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Our unwavering commitment to governance, responsible technology usage, and human-centric approach aligns us with the world’s most innovative corporations:
- Serving 75% of the Fortune Global 100 and investing $3B/yr in R&D via NTT.
- 100000+ employees in 50+ countries, backed by diverse innovation hubs and partners.
- A D&I champion, with clear policies on equal opportunity and accessibility.
With flexibility at heart, NTT DATA ensures employees thrive in environments that prioritise health, wellbeing, and work-life balance. Some roles may require local visits for business engagement.
Trust us: We prioritise **taleInvesting in employee growth and judgement to guard against discerning risky interactions. We will never ask for payment information via email or suspicious links. Legitimate emails always end in @nttdata.com or @talent.nttdataservices.com.
Should anything appear suspicious, report it to our contact page immediately.
Terms & Compliance
NTT DATA adheres to global accessibility compliance and inclusivity under EEO laws—applying fair consideration for employment opportunities. Details on EEO Policy here.
For further enquiries on pay transparency or D&I policies, explore our platforms: [EEO Law Rights](https://ilə «») and [Pay Transparency](https://gın «»)—both accessible within our corporate resources.
#LI-NorthAmerica — This role aligns with local guidelines and practices. Disclaimer: Employee Contract may supersede hypothetical expectations.
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