Innocap
Principal, Client Relationship Management
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ABOUT INNOCAP
Innocap is the leading Dedicated Managed Account Platform (DMAP) globally, providing institutional allocators with a superior way to structure, access, and oversee their alternative investments. With over US$125 billion on the platform and more than 530 employees across the globe, we are transforming how allocators access and manage alternative investments.
Powered by our people, processes and purpose-built technology, Innocap is seeking forward-thinking individuals to join us on our exciting journey. At Innocap, you won't just manage what’s here today. You’ll build what comes next. Here, careers are about building, not maintaining.
We give our people the freedom to think boldly, move quickly, and create real impact with less red tape. Driven by transformation, trust and collaboration, we never settle for the status quo and are constantly finding better ways to serve our clients and actively shape the future of the investment industry.
At Innocap, your work makes a difference every day – and helps build what’s next for our clients, the industry, and your career.
Because the future doesn’t build itself. We do.
ABOUT THE ROLE
As a Client Relationship Manager, you will report to the Head of Client Relationship Management. In this role, you will develop a comprehensive understanding of Innocap’s business, clients, and Dedicated Managed Account platform, and will be responsible for managing and growing a portfolio of institutional client relationships by acting as a trusted advisor, coordinating internal teams, and delivering exceptional client outcomes.
The Client Relationship Manager’s responsibilities include:
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- Managing a portfolio of complex institutional client relationships and developing structured relationship strategies and account plans.
- Growing client relationships and revenue by anticipating client needs and expanding engagement through new business development and strategic account planning.
- Ensuring overall client satisfaction by monitoring deliverables and making sure client concerns, needs, and priorities are properly communicated, addressed, or escalated.
- Building trusted relationships with senior stakeholders and decision-makers across client organizations, external managers, and internal Innocap teams.
- Coordinating effectively across Relationship Management, Platform Management, Investment Solutions, Operations, Treasury, Accounting, and Client Reporting to support strong client outcomes.
- Proactively identifying, communicating, and resolving client-related issues both internally and externally, including difficult conversations when required.
- Managing priorities across clients to balance client needs, internal resources, commercial opportunities, and Innocap’s broader strategic objectives.
PRIMARY QUALIFICATIONS & SKILLS
- Bachelor’s Degree.
- Significant experience in financial services, asset management, client relationship management, or a related field; experience with alternative investments is an advantage.
- Strong understanding of the institutional investment landscape, with exposure to hedge funds, alternative investments, and ideally separately managed accounts.
- Ability to manage complex institutional relationships, navigate sophisticated organizations, and communicate confidently with allocators and investment professionals.
- Commercial mindset with experience supporting revenue growth, account expansion, and strategic account planning within existing client relationships.
- Exceptional interpersonal, stakeholder management, negotiation, leadership, and influencing skills.
- Outstanding written and verbal communication skills, with the ability to present ideas clearly and coordinate cross-functional initiatives.
- Highly organized, detail-oriented, and able to manage priorities, projects, and account plans in a fast-paced environment.
- Solutions-oriented, flexible, and adaptable, with the ability to coordinate internal resources to resolve client challenges constructively.
- Self-starter with strong business judgment, personal accountability, curiosity, and a client-centric mindset.
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A cover letter is optional and may be included if you would like to share additional context.
Please note that the role is hybrid (mix of remote and in-office) and might entail travel.
#LI-Hybrid
Innocap is an equal opportunity employer. We are dedicated to hiring diverse talent and fostering an inclusive, equitable, and people-first culture where everyone feels valued, respected, and empowered to contribute fully – regardless of their background. With employees across the globe, we firmly believe that the unique perspectives and strengths of our people help us grow stronger and allow us to better serve our clients.
If you require accommodation at any stage during your application process, please let us know.
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