What You Need To Know (or Technical Skills)

• Extensive practical experience operating and evolving production infrastructure at scale, including complex, high-risk migrations and decommissioning.
• Deep expertise designing and troubleshooting distributed systems, with a track record of resolving the most complex cross-service failure modes.
• Expert understanding of SRE principles — SLIs, SLOs, error budgets — and how to apply them consistently across a large, heterogeneous estate.
• Extensive experience with on-premises data center infrastructure and cloud-native environments, including governance, cost trade-offs, and vendor evaluation at scale.
• Track record improving observability and alerting across many platforms, not just a single service.
• Deep experience with infrastructure-as-code and automation, with a bias toward making operational work repeatable rather than manual.
• Excellent software engineering fundamentals, with the judgment to know when a bespoke solution is warranted and when it isn't.
• Extensive experience with production readiness, DR validation, and controlled failure testing across critical systems.
• Expert-level incident analysis skills, with the ability to identify structural, contributing factors across multiple incidents.
• Practical experience directing where LLM and AI-assisted tooling helps engineering work, and where it does not.
• Excellent written and verbal communication, including exec-ready summaries, architecture documents, and clear standards.

You (Behavioural Skills)

• Lead with service and humility, creating momentum without leaning on authority.
• Default to curiosity, asking how a team got where they are before prescribing a solution.
• Hold a point of view: ready to say "this is how we do it" and explain why, and just as ready to take a better idea back to platform leadership.
• Persuade with evidence and empathy, adapting your message for engineers, product, and senior stakeholders.
• Mentor deliberately, helping others grow as engineers and as people who support other engineers well.
• Give direct feedback with respect, and protect psychological safety while raising the bar.
• Stay patient in a complex organization, keeping work moving when dependencies are slow.
• Turn messy inputs into clear next steps without needing every detail resolved first.
• Prefer simple mechanisms that scale over bespoke fixes that only you can maintain.
• Work sustainably and design systems that do not require heroics to keep running.
• Take pride in the documentation and decisions that let teams sustain the work.
• Remain adaptable, switching between hands-on debugging and engineering, customer support, and planning as needed.

Life At Ticketmaster

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our Work Is Guided By Our Values

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.