• Provide strategy and subject matter expertise for Load Balancing (Netscaler), IPAM (Infoblox), DNS, Hashicorp Vault, PKI Certificate Management
• Design robust highly scalable architecture for in scope services
• Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results.
• Provide mentorship and coaching to junior team members
• Proactively identify and address stability, capacity, and performance concerns using tools like Prometheus, Grafana, Splunk
• Implement automation & IaC solutions
• Complete assigned project related work from Jira tickets following Scaled Agile Framework (SAFe) methodology
• Check in code for infrastructure build, automation, & tests to version control repository (GitLab)
• Support PCI / security compliance requirements (upgrades, defect management, etc)
• Liaise with other teams (Networking, Data Center Ops, Security, etc) as required
• Respond to, recover from, and prevent future occurrences of failures & outages
• Participate in on-call and potentially some after-hours support as required

What You Need To Know (or Technical Skills)

• Netscaler Load Balancing
• Hashicorp Vault
• DNS (internal and public facing) expertise
• Certificate management & PKI best practices
• Egress Proxies
• CDN services (Fastly)
• API management & security (Apigee)
• DevOps and SRE: Experience with Gitlab, CI/CD tooling, Monitoring and Alerting, and SRE practices.
• Compliance and Security: Understanding of PCI Compliance and Security Best Practices.
• Software Engineering: Desired experience in software development, including but not limited to coding in languages like Python, Java, or Go, understanding of software design patterns, and experience with code reviews and version control systems like Git.
• Agile Practices: Must have experience with Agile methodologies.
• Experience working as a key contributor in a fully remote team

You (Behavioural Skills)

• Extremely knowledgeable on a majority of in scope services
• Challenge the Status Quo: Willing to challenge existing practices if it leads to improved outcomes.
• Capable and comfortable working on highly strategic, complex, and high-risk undertakings
• Autonomous and proactive
• Passionate and self-starting, focused on iterative delivery and data-driven decision-making.
• Problem-Solving: Exceptional ability to analyze complex issues, synthesize problem statements, and propose valuable problems to solve.
• Communication: Excellent written and verbal communication skills, capable of facilitating cross-team collaboration.
• Comfortable with working in cross functional and multidisciplinary teams
• Excited about taking on challenging technical problems and devising creative solutions
• Deeply concerned with the security and compliance implications of your services and solutions

Life at Ticketmaster

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our Work Is Guided By Our Values

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.