Xiatech
Principal Implementation Engineer
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About us
Xiatech is the pioneer of Xfuze, the world’s first AI-powered composable Integration, Data Management, Analytics and Orchestration Platform that innovatively connects systems, creates a single view of data and delivers actionable insights in one cloud-native, SaaS solution. Business, technology and data teams use Xfuze to shorten time-to-insights, accelerate digital transformation, and extend the value of their legacy technology investments.
We’re a culture-first organisation and put our people at the forefront of everything we do. We believe that a great working environment leads to a happy and productive team, which is why we offer our staff the flexibility to work remotely or from our beautiful office in Fitzrovia, Central London.
The Role
We're looking for a highly motivated, independent Principal Implementation Engineer to become an Xfuze "super user", architecting and delivering end-to-end, data-driven solutions for our clients. You'll be involved from the start of each engagement: understanding requirements at pre-sales, running business analysis, building conceptual architecture through to high-level design across data, integration, and agentic AI workflows, then getting hands-on to configure the platform yourself.
You'll likely have a background in data and/or integration, an architecture and design mindset, strong communication skills, and a natural ability to lead others. Ideally you've worked on a data/integration or complex Enterprise SaaS platform within a professional services team, with a track record of delivering successful projects. Deep technical expertise everywhere isn't required, but a solid technical foundation and willingness to learn are essential. This is a broad, end-to-end role, so flexibility is key.
Key Responsibilities
Leadership & Delivery
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- Lead other Implementation Engineers, helping them grow and get the most from Xfuze
- Own pre-sales, discovery, design, environment, releases, and supportability end-to-end, acting as gatekeeper for designs from other Senior Implementation Engineers
- Support estimating and sizing projects through pre-sales and delivery
- Collaborate with Client Partners and Pre-Sales on commercial aspects, and with the product team (including our Central Design Group) on technical aspects
- Make high-level design decisions with enterprise-grade architectural maturity, validating designs prior to formal review
Product Implementation
- Take a "standard first" approach, challenging requests for bespoke customisation
- Analyse, explore, and validate data with clients to understand structures and use cases
- Identify product gaps and coordinate with the platform team to resolve them
- Produce high-level designs using standard templates; scrutinise and approve low-level designs, config specs, and code
- Deliver complex implementations, including custom plugins and data model extensions, working with data engineers and platform developers
- Configure connectors (e.g., Shopify, Akeneo, Bloomreach, Optimove), workflows, and data transformations
- Create and extend Power BI dashboards using Xfuze data layers
- Support rigorous testing and QA of solutions
Consulting & Client Engagement
- Contribute to commercial proposals and implementation strategy
- Understand client landscapes and use cases; advise on best practices and the right implementation path
- Manage key stakeholders (e.g., Solution Architects, Heads of Engineering/Development/Data)
- Produce documentation and training guides for other Implementation Engineers
- Act as the "Voice of the Customer", advocating for recurring custom work to be folded into the Core Platform roadmap
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Your Knowledge & Experience
Must have
- Independent, self-motivated, and results-oriented, with the drive to see initiatives through
- Exceptional written and verbal communication, confident presenting to clients and stakeholders at all levels
Should have
- Strong business analysis skills: capturing requirements, analysing use cases, translating them into solutions
- Strong data modelling knowledge, able to design complex models
- Competent in Python or similar for writing functions and plugins (not necessarily expert level)
- Intermediate SQL
- Proficient with at least one cloud environment
- Comfortable using AI tooling for efficiency; understands Agentic AI concepts and AI guardrails
- Retail experience preferred; expertise in at least one complex domain required
Desirable
- Proficient in Power BI or similar (or able to learn quickly)
- Good working knowledge of modern architectures and leading data platforms
- Experience with Boomi, Mulesoft, or similar integration platforms
Your Personality
- Energetic
- Driven
- Innovative
- Resilient
- Insightful
- Creative
- Analytical
- Sound judgement
- Strong problem solver
- Quick learner
If you would like the opportunity to join an established UK-based Software as a Service organisation that believes in using the latest leading-edge technology to drive business growth, please enquire now by emailing Abbi@xiatech.co.uk Abbi@xiatech.co.uk.
If you receive an offer of employment, this will be conditional upon satisfactory completion of a right to work & identity check, a reference check and a basic criminal record check for any unspent convictions.
Xiatech is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind.
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