Mars
Principal Process Enablement & Operating Model Lead
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Principal Process Enablement & Operating Model Lead
This role is a project-based transformation role and has a current expected end date of ‘31st December 2028’. As we move closer to ‘31st December 2028’ we will work with you to explore other opportunities for employment within the Mars family of companies. If a suitable alternative role is not available at that time, your employment will end.
Are you ready to shape the future of how a global enterprise operates? As the Principal Process Enablement & Operating Model Lead, you will serve as the primary catalyst and visionary orchestrator translating our Digital Operating Model into scalable, simplified, and high-impact business processes. Partnering across Mars Snacking, Mars Kellanova, and Global Enabling Functions (Finance, Procurement, Information Security, and P&O), you will navigate organizational complexity to unlock operational clarity and drive enterprise-wide agility.
In this pivotal role, you will bring the "art of the possible" to life—identifying high-value opportunities to optimize existing workflows, integrate intelligent automation and AI, and establish robust process governance. You will operate hands-on to build cycle-time baselines and value-stream architecture while mentoring associates and championing continuous improvement, with a clear trajectory to expand your leadership footprint across our global digital ecosystem.
What are we looking for?
- Enterprise Experience: 5+ years of progressive experience leading business process design, operating model transformation, or continuous improvement within a complex, global matrix organization (CPG / FMCG experience preferred).
- Process Excellence & Methodologies: Demonstrated mastery in Lean Six Sigma methodologies, Value-Stream Mapping, and Business Process Model & Notation (BPMN).
- Digital Operating Models: Strong proficiency in modern Product & Platform operating models, Agile delivery frameworks, and digital capability enablement.
- Cross-Functional & Stakeholder Leadership: Proven track record of influencing senior leadership without direct authority, breaking down organizational silos, and aligning cross-functional teams (Commercial, Finance, Procurement, Risk & Security).
- Analytical & KPI Acumen: Deep competence in root-cause analysis, establishing process performance baselines, and building executive dashboards to measure cost-avoidance, speed, and quality.
- Innovation & Tech Fluency: Experience identifying high-impact opportunities for workflow automation, digitization, and practical AI integration across business processes.
- Education: Bachelor’s degree in Business Administration, Information Technology, Operations Management, or a related field.
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Nice-to-Haves (Preferred):
- Master’s degree or relevant industry certifications (Lean Six Sigma Black/Green Belt, BPM, Agile Product Management, or PROSCI Change Management).
- Direct experience navigating major enterprise integration, business unit harmonization, or transition management initiatives.
What will be your key responsibilities?
- Operating Model Orchestration: Translate the Digital Operating Model into highly effective, standardized, and scalable end-to-end processes across Mars Snacking and Kellanova.
- Cross-Functional Co-Creation: Partner directly with critical enabling functions (Finance, Procurement, InfoSec, Risk & Compliance, P&O) to co-create unified operating procedures and eliminate operational bottlenecks.
- Multi-Stakeholder Alignment: Facilitate high-impact discovery workshops, executive interviews, and alignment sessions to drive clarity around roles, mutual accountabilities, and decision rights (RAPID framework).
- Performance Measurement & KPIs: Establish process baselines, cycle-time metrics, and performance dashboards to quantify speed, cost-effectiveness, and productivity savings.
- Backlog Prioritization & Execution: Own and prioritize the enterprise process improvement backlog in tight alignment with strategic Digital Transformation goals.
- Capability Building & Mentorship: Coach and upskill process analysts, project team members, and regional "process champions" in Lean methodologies and continuous improvement mindsets.
- Workforce Enablement: Develop practical, easily consumable playbooks, standard operating procedures (SOPs), templates, and learning guides to accelerate change adoption and associate onboarding.
- Implementation & Sustainable Change: Actively partner with product lines and business units across regions to ensure process improvements deliver measurable, lasting business impact.
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What can you expect from Mars?
- Work with diverse and talented Associates, all guided by the Five Principles.
- Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry-competitive salary and benefits package, including company bonus.
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