Principal Product Designer

That's not a problem we've solved. It's the problem you'd be working on.

What You'll Do

Product Design

• Own design for defined feature areas end-to-end — from problem framing through to production-ready Figma files, with a clear rationale for every decision
• Work in a cross-functional squad with engineers and PMs, making real decisions rather than executing on someone else's brief
• Present design thinking to stakeholders with confidence — handling pushback with evidence, not just conviction

Discovery & Research

• Plan and run user interviews, JTBD analysis, and journey mapping independently — turning findings into clear design direction, not just a readout
• Track quantitative signals alongside qualitative insight, and use both to drive iteration

AI & Emerging Technology

• Design AI-driven features with a clear understanding of where AI helps and where it introduces risk — prompts, fallbacks, and human-in-the-loop moments included
• Bring a genuine perspective on how the interfaces we're building today might become obsolete — and what should replace them

Design Systems & Quality

• Contribute to the IFS design system by proposing reusable components and patterns rather than designing one-offs
• Apply WCAG 2.1+ accessibility standards from the start, and design for edge cases, error states, and real-world data — not just the happy path

You'll know it's working when your work ships, holds up in the field, and raises the bar for the next thing. Concretely: task success rates improve, UX-related support tickets drop, and the squad reaches for your work as a reference rather than a starting point.

Qualifications

You may be a good fit if you:

• You have at least three years of end-to-end product design experience — from discovery through to shipped product — and you can point to work that reflects real ownership, not just execution
• You're comfortable running your own research: planning the study, conducting interviews, synthesising findings, and turning them into a clear design direction
• You know how to work in a cross-functional squad — making real decisions alongside engineers and PMs, not waiting to be handed a brief
• You know Figma well and have the visual craft to back your thinking up
• You treat accessibility as a design constraint from the start, not a checklist at the end
• You've thought seriously about what AI means for the interfaces you build — not just as a feature to add, but as something that changes the fundamental design problem
• You measure your work — task success rates, support ticket volume, adoption — and use those signals to drive the next iteration

Strong candidates may also have:

• Experience shipping AI-driven features — prompts, fallbacks, human-in-the-loop moments — not just awareness of the concepts
• Familiarity with design tokens, contribution models, and what it means to design for a system rather than a screen
• Some exposure to quantitative signals: task success rates, funnel data, or A/B results — and a habit of using them

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.