Kantar
Principal Product Manager
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Kantar
Kantar is the world’s leading marketing data and analytics business. We deliver the intelligence needed to power brand growth.
We provide the signals that help organisations act quickly and confidently. We empower brands to make effective marketing decisions based on predictive evidence. And we help them craft powerful growth strategies rooted in the connection between consumers, brands and enterprise value.
All this is powered by our uniquely robust human and synthetic data, our unrivalled IP, our AI-native platform and the team of global brand experts that bring this all together.
Why this job is important
As Microsoft Dynamics 365 Principal Product Manager, you will play a crucial role in shaping Kantar’s strategic vision by leading the adoption and direction of our new Dynamics 365 Customer Insights and Sales platform. Your work will directly influence the success of our technology transformation, driving operational efficiency, innovation, and client satisfaction across the organisation.
You’ll be responsible for overseeing the design, delivery, and global operation of Dynamics 365 Customer Insights and Sales, collaborating closely with technology, operations, and product teams. Your efforts will ensure that our systems support business goals and empower teams company-wide, making you a key contributor to Kantar’s continued growth and excellence!
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What you’ll be doing
Product Ownership & Strategy
- Own the vision, roadmap, and backlog for Microsoft Dynamics 365 Customer Insights and Sales
- Define and drive CRM strategies that support our stakeholder needs
- Act as the internal champion for Dynamics 365, ensuring alignment with business goals and best practices.
Stakeholder Engagement
- Partner with marketing and sales teams to gather and prioritize business requirements.
- Translate user needs into clear product requirements and functional designs.
- Align platform development with departmental metrics.
Delivery & Optimization
- Manage and prioritize the CRM product backlog, enhancements, and integrations.
- Work with IT, developers, and vendors to ensure successful feature delivery and adoption.
- Continuously evaluate and improve workflows, dashboards, automation rules, and customer touchpoints within the platform.
- Promote a data-driven culture by ensuring high-quality CRM data and encouraging adoption of reporting and analytics tools.
The ideal skills & experience
- Proven expertise managing CRM platforms, especially Dynamics 365 or similar systems (such as Salesforce or HubSpot), with a strong grasp of CRM workflows from lead generation to customer journey mapping. (Drives Results)
- Hands-on experience with Dynamics 365 modules—Sales, Customer Insights—or a comparable suite, and the ability to translate business needs into actionable product enhancements. (Customer Focus)
- Practical familiarity with Microsoft Power Platform (Power Automate, Power Apps, Dataverse) to optimise and automate business processes. (Tech Savvy)
- Demonstrated ability to prioritise and deliver impactful CRM improvements through agile methodologies, backlog management, and sprint planning. (Plans and Aligns)
- Adaptability and resilience working in fast-evolving environments, with a passion for driving platform adoption and leading post-launch improvement initiatives. (Optimises Work Processes)
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Join us to shape the future of CRM at the heart of Kantar’s technology transformation.
Please be aware
- The majority of our roles are hybrid, working three days a week in our office.
- We’re not able to offer visa sponsorship or help with relocation support for this role. Please make sure you’ve got the right to work in the country where this role is located before applying.
What’s in it for you
- Flexible hybrid working
- 25 days leave, 2 days paid for volunteering and life event leave
- Competitive salary and bonus (bonus dependent on role)
- Company pension
- Enhanced parental leave
- Healthcare options
- Wide range of flexible benefits
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