Principal Program Manager - Hybrid, London OR Marlow

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About the job

The Office of the COO is seeking a Principal Program Manager to oversee and steer complex, high‑impact customer programs across the full customer lifecycle and delivery environment. This position acts as the central point of coordination for all stakeholders — including Executive Sponsors, Sales, Professional Services, Customer Success, R&D, Managed Cloud Services, Partners, and customer leadership — ensuring alignment, clarity, and successful execution of mission‑critical initiatives.

The Principal Program Manager will be responsible for achieving customer outcomes through the seamless integration, migration, and adoption of SAS Viya. Core responsibilities include governance, risk oversight, value realization, executive engagement, and delivery predictability, while ensuring all programs remain tightly connected to customer priorities and business goals.

Blending strategic direction with hands‑on execution, this role enhances organizational performance by orchestrating and governing multiple workstreams, guiding cross‑functional teams, and directly managing key projects when needed. Success in this role will strengthen executive relationships, accelerate strategic program delivery, reduce operational risk, increase customer adoption, improve business value realization, and expedite revenue recognition from contracted backlog.

As a Principal Program Manager, you will:

• Ensure program scope aligns with business objectives and recommend refinements to strategic plans.
• Plan, prioritize, and adjust schedules, scope, resources, and quality standards to meet program demands.
• Support contract negotiations and modifications; coordinate proposal development, business plans, work statements, specifications, budgets, and financial terms.
• Maintain program documentation, coordinate activities, and communicate effectively with teams and stakeholders.
• Deliver deadline‑driven, collaborative programs; facilitate program goals, business outcomes, and technical requirements; partner with teams to define scope and objectives.
• Meet financial targets, contribute to project and program budget planning, manage expenditures, identify trends, and provide ongoing financial reporting to stakeholders.
• Stay current through continuous learning, networking, and participation in professional associations.
• Availability to travel to the customer site.
• Serve as the primary contact for all business and technical matters, interfacing across the organization to ensure program success.
• Perform additional duties as assigned.
• Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.