iPipeline
Principal Program Manager
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Overview
As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry’s largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience – from proposal to commission– so they can help better secure the financial futures of their clients.
At iPipeline, you’ll play a major role in helping us to provide best-in-class, transformative solutions. We’re passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.
We’re proud that we’ve been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we’ve built for our nearly 900 employees around the world is exceptional -- and we’ve created a place where our employees love to come to work, every single day.
Come join our team!
About iPipeline
Founded in 1995, iPipeline operates as a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500®, and Fortune 1000® indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry’s largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows – from quote to commission – with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.
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iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. We are committed to building a supportive and inclusive environment for all employees.
This is an office-based position.
Responsibilities
- Program Planning: Develop and manage program plans, including timelines, resources, and budgets for multiple projects across product lines or when customer has multiple implementations and Project Managers. Review and approve estimates, Statements of Work (SOW) and Change Requests.
- Stakeholder Engagement: Engage with senior stakeholders to ensure program alignment with business objectives and strategic priorities. Maintain executive relationships with customers. Partner with Sales for strategic account planning.
- Resource Management: Allocate resources across projects within the program to ensure optimal use of skills and capabilities. Liaise with department peers to support customer impacting initiatives (e.g. R&D, Product, Net Ops, Support).
- Quality Assurance: Support and drive measurable quality improvements within projects and programs.
- Change Management: Facilitate change management efforts, negotiate impacts to timeline and deliveries. Larger scale understanding of impact of change and risk management.
- Risk & Issue Management: Proactively identify and assess program risks and issues, prioritizing mitigation strategies as needed.
- Budget Management: Monitor and manage program budgets, ensuring that expenses are kept within bill rates and margins. Create and manage billing activities. Participate in Program Planning discussions with customer to forecast future revenue. Monitor and report on bill rate and expected profit margins within a program.
- Governance & Reporting: Participate in or lead monthly governance meeting. Advise leadership and/or business executives at the highest level about the PS program portfolio, status and resource planning.
- Mentorship: Mentor and develop less experienced Project Managers, fostering a culture of excellence and continuous improvement.
- All other duties as assigned.
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Qualifications
- Program Management: Ability to manage and prioritize a portfolio of projects, ensuring alignment with project dependencies and strategic business/customer goals.
- Project Management Tools: Expert-level proficiency in JIRA, Projector, and Microsoft Office Suite, with in-depth knowledge of configuring and customizing tools for optimizing workflows, reporting, and team collaboration.
- Expert Understanding of SDLC: Expert understanding of SDLC phases, including advanced knowledge of Agile frameworks. Ability to further define and collaborate SDLC innovation across the organization.
- Data-Driven Insights: Expert-level proficiency in analyzing project performance metrics. Skilled in translating data trends into strategic business actions and advising stakeholders on risk mitigation and project optimization.
- Complex Problem Solving: Ability to solve complex technical and organizational problems, focusing on the impact on the customer. Proactive in sharing information and escalation of potential larger scale issues within the organization often resulting in innovative solutions.
- Advanced Budget and Financial Management: Proficient in managing large-scale, cross-functional project budgets with significant complexity and financial impact.
- Risk Forecasting: Advanced expertise in forecasting project risks, resource needs, and timelines. Ability to use advanced metrics and historical data to anticipate potential challenges and implement proactive risk mitigation strategies, driving better project outcomes.
- Change Management: Expertise in managing multiple projects and change initiatives, including the technical implications of organizational or customer transformations. Ability to apply organizational concepts for best practices within the program.
Fringe Benefits
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