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Principal ServiceNow CSM & FSM Specialist
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Principal ServiceNow CSM & FSM Specialist
I'm working with a leading ServiceNow specialist consultancy that is looking to bring a genuine CSM & FSM expert into their team.
This isn't a role for someone who has simply had some exposure to CSM or FSM.
They're looking for someone who really knows these products — someone who can act as a subject-matter expert, advise customers, understand complex requirements and help shape the right ServiceNow solutions.
The opportunity:
They're looking for a Principal-level ServiceNow CSM & FSM Specialist who can combine strong technical knowledge with customer-facing consulting and advisory skills.
You'll be working with enterprise customers on complex ServiceNow environments, helping them get more from Customer Service Management (CSM) and Field Service Management (FSM).
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The role will suit someone who enjoys being the person people turn to when it comes to CSM/FSM — rather than someone looking to simply deliver another implementation.
What they're looking for:
- Deep ServiceNow CSM expertise
- Strong FSM knowledge and experience
- Principal / Senior-level ServiceNow experience
- Strong technical understanding of the ServiceNow platform
- Ability to advise customers and translate business requirements into solutions
- Strong consulting and stakeholder management skills
- Experience working on complex ServiceNow programmes
- International experience would be advantageous
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Why consider it?
You'll be joining a highly specialist ServiceNow organisation rather than a generalist consultancy, with the opportunity to work alongside some seriously experienced ServiceNow professionals.
There's also the opportunity to have a genuine influence on the CSM & FSM practice, work with international customers and operate at a Principal level.
If you're a genuine CSM & FSM specialist and this sounds like the sort of challenge you'd be interested in, I'd be keen to speak with you.
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