Internal & Market Influence

• Partner with our Global Product and Engineering teams to bring customer insights, market trends and architectural requirements back into Bloomreach.
• Constructively challenge internal teams when customer needs or market opportunities require a different approach.
• Mentor Solution Consultants and other customer-facing teams on modern data architecture, AI, enterprise technology and industry trends.
• Develop relationships with strategic technology partners including hyperscalers, commerce platforms, CDPs and systems integrators.
• Contribute to customer technology briefings, industry events and thought leadership where relevant.

Experience

• Significant experience in a senior customer-facing technical role within enterprise software, SaaS, commerce, MarTech, data or digital experience.
• Strong understanding of modern data architecture and cloud platforms, including technologies such as Databricks, Snowflake, BigQuery, lakehouses and CDPs.
• Strong understanding of APIs, event-driven architectures, data flows, identity resolution, customer profiles and real-time activation.
• Understanding of enterprise MarTech and commerce ecosystems, including CRM, ESPs, personalization, marketing automation and commerce platforms.
• Experience with enterprise cloud platforms such as AWS, Google Cloud or Microsoft Azure.
• Understanding of modern commerce architectures, APIs, microservices, composable commerce and cloud-native technologies.
• Experience supporting complex enterprise sales cycles, RFPs, technical evaluations and multi-stakeholder buying processes.
• Experience working with senior technical stakeholders including CIOs, CTOs, Enterprise Architects and technology leadership teams.
• Strong ability to simplify complex technical concepts and connect them to business outcomes.
• Strong executive communication, presentation and workshop facilitation skills.
• Commercially minded, with the ability to understand the relationship between architecture, investment, risk and business value.
• Comfortable challenging customers and internal Product/Engineering teams constructively.
• Strong curiosity and ability to learn and communicate emerging technologies, particularly across AI, data and customer experience.
• Executive presence and credibility without needing to have previously held a CTO or equivalent executive technology position.

Success in the Role

First 30 Days

• Build relationships with our Global Sales, Channel, Solution Engineering, Product, Engineering and Customer Success teams.
• Develop a strong understanding of Bloomreach's platform, AI capabilities, architecture, competitive positioning and strategic enterprise accounts.
• Build familiarity with the broader data, MarTech and commerce ecosystem in which Bloomreach operates.

First 60 Days

• Begin actively supporting strategic enterprise opportunities, participating in customer meetings, architecture discussions, technical workshops and solution reviews.
• Establish credibility with Sales and technical stakeholders as a trusted technology partner.
• Start identifying common customer architecture challenges and opportunities where Bloomreach can differentiate.

First 90 Days

• Lead technical strategy and architecture discussions across multiple strategic enterprise opportunities.
• Establish trusted relationships with senior customer technology stakeholders.
• Demonstrate the ability to connect customer architecture and technology strategy to Bloomreach's commercial value proposition.
• Become a recognised internal technology advisor for strategic enterprise sales, bringing customer insight and market knowledge into Sales, Product and Engineering.
• Contribute to accelerating complex opportunities, improving technical confidence and strengthening Bloomreach's position within enterprise technology ecosystems.

Culture

More things you'll like about Bloomreach:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
• We believe in flexible working hours to accommodate your working style.
• We work virtual-first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what's ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
• The Bloomreach Glassdoor page elaborates on our stellar 4.7/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development

• We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000!
• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

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