Oracle
Principal Technical Operations Manager
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JOB DESCRIPTION
ABOUT ORACLE CLOUD
Oracle Cloud is the first public cloud built from the ground up to be a better cloud for every application. By rethinking core engineering and systems design for cloud computing, we created innovations that solve problems that customers have with existing public clouds.
We accelerate migrations of existing enterprise workloads, deliver better reliability and performance for all applications, and offer the complete services customers need to build innovative cloud applications. There are six key reasons customers are choosing Oracle Cloud Infrastructure (OCI) for all their cloud workloads.
ABOUT THE TEAM
Oracle Cloud’s Government, Defence, and Intelligence team is a smart, motivated, and diverse group that is focused on bringing the world’s most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high-performance, just like our public cloud. Our customers and their mission are the center of what we do. We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission.
JOB DESCRIPTION
As a Principal Engineer, you will be responsible for the operation of production environments, including systems and databases, supporting critical business operations for Northern Ireland's governmental sovereign cloud environment. You will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability.
This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. As a Principal Engineer, you will also guide junior engineers to solve complex problems, take part in large-scale incident bridges and help to build new processes and procedures.
OCI IN Northern Ireland
As cloud investment in Northern Ireland continues to grow, companies and governments are moving more mission critical workloads to cloud, and Oracle is ensuring full support to our customers with our offerings. Oracle Cloud Isolated Regions (OCIR) are secure, air-gapped Oracle Cloud Infrastructure (OCI) solutions designed to meet the higher demands of global customers’ mission-critical classified workloads. These regions provide all OCI public cloud services (IaaS/PaaS/SaaS) in a physical location of the customer's choosing, supported and operated by dedicated personnel.
RESPONSIBILITIES
- Install, monitor, maintain, support, and optimize all production server hardware and software.
- Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.
- Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances.
- Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment.
- Lead communications with key partners in solving complex technical problems.
- Provide technical guidance and leadership to junior members to enable them to grow in their careers.
- This team will provide support and administration on a 24/7 basis and will require rotation across day and night shifts.
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REQUIREMENTS
- This role is open to Northern Ireland nationals only.
- This role will involve the successful applicant working on government projects which may require security clearance being obtained and maintained as a condition of employment. Candidates applying for this role must be willing to provide necessary personal details for the application and maintenance of necessary security clearance.
- Experience with Linux System Administration, Kubernetes, Cloud, Exadata, Networking, Database, Storage, Compute, Virtualization and Troubleshooting.
- An understanding of and experience working with technologies such as Kubernetes, Terraform, Ansible, Chef, and Puppet.
- Experience participating in or running incident bridges of significant scale.
- Customer focus, with a passion for delighting customers.
- Experience in SRE, cloud technical support, cloud operations, and incident management.
- Demonstrate ability to quickly learn new technical disciplines and then train/mentor others.
QUALIFICATIONS
Minimum Job Qualifications
Education and/or Experience:
- 11 years of experience in software engineering, infrastructure management, or related field
- OR
- Bachelor's Degree in Computer Science, Engineering, or related field AND 7 years of experience in software engineering, infrastructure management, or related field
- OR
- Master's Degree in Computer Science, Engineering, or related field AND 5 years of experience in software engineering, infrastructure management, or related field
- OR
- Doctorate in Computer Science, Engineering, or related field AND 3 years of experience in software engineering, infrastructure management, or related field.
Job Skills:
- Same skills as prior level plus;
- Incident Management and Response Demonstrated ability in or knowledge of incident management and response, including timely handling and escalation of incidents to minimize business impact.
- Troubleshooting Demonstrated ability in or knowledge of troubleshooting, including diagnosing and resolving issues across various technical domains.
- Virtualization Demonstrated ability in or knowledge of virtualization, including designing, managing, or troubleshooting virtual environments and infrastructure.
- Security Tools Demonstrated ability in or knowledge of security tools, including leveraging technology to improve and maintain organizational security.
- Database Reliability Support Demonstrated experience supporting and troubleshooting databases, applying SRE best practices for reliability and recovery.
- Automation Experience:
- 5 years of experience in automation.
- Programming Experience:
- 5 years of experience in programming and/or scripting.
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Preferred Job Qualifications
Education and/or Experience:
- 11 years of experience in software engineering, infrastructure management, or related field
- OR
- Bachelor's Degree in Computer Science, Engineering, or related field AND 7 years of experience in software engineering, infrastructure management, or related field
- OR
- Master's Degree in Computer Science, Engineering, or related field AND 5 years of experience in software engineering, infrastructure management, or related field
- OR
- Doctorate in Computer Science, Engineering, or related field AND 3 years of experience in software engineering, infrastructure management, or related field.
Automation Experience:
- 7 years of experience in automation.
Programming Experience:
- 7 years of experience in programming and/or scripting.
ABOUT US
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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