Print Production & Product Development

• Manage all aspects of art print production from pre-production through to final output.
• Partner with the Product Design team on colour testing, print proofs and foil development to ensure product quality and consistency.
• Collaborate with Silver Cloud on foil production planning, technical development and problem solving.
• Liaise with external print partners (e.g. WB) regarding print orders, production requirements and delivery schedules.

Quality Assurance

• Own quality standards across all print production processes.
• Develop, implement and monitor quality control procedures to ensure products consistently meet brand and customer expectations.
• Investigate quality concerns, identify root causes and implement corrective and preventative actions.

Supplier & Stakeholder Management

• Build and maintain strong relationships with suppliers and external production partners.
• Negotiate supplier costs, manage purchasing and monitor supplier performance to ensure value, quality and reliability.
• Act as the primary point of contact for Head Office, Key Clients and Embassy print orders and production enquiries.
• Collaborate with cross-functional teams to ensure production supports wider business objectives.

Continuous Improvement

• Champion a culture of continuous improvement across the print facility.
• Identify and implement initiatives that improve productivity, quality, efficiency and cost effectiveness.
• Review production processes and introduce best practices to optimise workflow and reduce waste.
• Lead problem-solving activities and implement sustainable solutions to operational challenges.

Production Performance & KPI Management

• Establish, monitor and report on key production performance indicators, including productivity, quality, on-time delivery, waste, efficiency and downtime.
• Analyse operational performance data to identify trends, risks and opportunities for improvement.
• Produce regular management reports and recommend actions to improve operational performance.

Strategic Planning

• Contribute to the development and delivery of the department’s operational strategy, ensuring production capability aligns with business growth and commercial objectives.
• Forecast future production capacity, resource requirements and investment needs.
• Support the implementation of new products, technologies and production methods to enhance capability and competitiveness.
• Work closely with senior leadership to align production planning with wider business priorities.

Health, Safety & Compliance

• Ensure compliance with all Health & Safety policies, procedures and statutory requirements.
• Promote a safe working environment through effective risk management and safe working practices.
• Ensure production equipment is maintained and operated safely in accordance with manufacturer guidelines.

Troubleshooting & Technical Leadership

• Provide technical leadership in resolving complex production and equipment issues.
• Coordinate rapid resolution of production challenges to minimise downtime and maintain delivery commitments.
• Escalate significant operational risks where appropriate and implement preventative measures.

Essential Skills

• Excellent attention to detail, you are meticulous and precise in the checking of the prints and design work.
• Project Management Acumen: Proven ability to manage complex, multi-stakeholder projects using structured methodologies used to support the team.
• Strong communication and relationship skills – must be able to steward all stakeholders both internal and external across all departments.
• Experience of people management and leading team members by offering support and guidance.
• Previous hands-on experience with paper-based materials, or other creative materials would be beneficial.
• Strong IT skills, ideally Gmail, Google Docs and Google Sheets.
• Comfortable working with software and systems. Experience using Adobe Photoshop to open, prepare, and print files would be an advantage.
• Organisational Excellence: Strong organisational skills, with attention to detail, and a proven track record of managing multiple competing priorities and deadlines concurrently.

The details

• Permanent role
• 40 hours per week, full time
• Working at our Art Prinorium in Teddington
• You must have the Right to Work in the UK

Benefits include

• 25 days holiday + public holidays
• Additional day off for your birthday
• Company bonus scheme
• Work from home policy
• Comprehensive employee assistance programme
• Staff discount in House of MinaLima