Serco Plc
Prison Support Officer - Industries
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Prison Support Officer – Industries (HMP Fosse Way)
Location: HMP Fosse Way, Leicestershire, LE18 4TN Band: 7 Contract: Permanent (Full-Time, 40 Hours per week) Salary: £26,510 per annum
About the Role
Here at Serco, we are seeking an Industries Prison Support Officer to join the team at our latest state-of-the-art Category C prison, HMP Fosse Way.
The Industries Prison Support Officer role involves:
- Participating in daily industries building operations and workshops
- Supporting coordination of purposeful activity spaces across the prison
- Working in diverse environments, including:
- Waste Management
- Lighting
- Barista Academy
- Music Production
- Resettlement Hub
- Escorting prisoners, contractors, visitors, and vehicles securely to/from workshops
The successful candidate will play a critical role in:
- Assisting Industries staff to maximise engagement in work, education, and training for prisoner rehabilitation.
- Ensuring timely and secure prisoner movements between wings and workshops.
- Monitoring prisoner attendance and reporting concerns to the Industries PA Manager.
- Managing safe control of keys, radios, and communications.
- Escorting adhering to the Local Security Strategy & National Security Framework.
- Maintaining accurate records and health & safety standards.
- Performing visual surveillance and anticipating/addressing potential incidents.
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Key Responsibilities
- Support tutors and staff in delivering activities to enhance prisoner rehabilitation.
- Facilitate efficient and secure prisoner flow between accommodation and workshops.
- Monitor prisoner engagement and report concerns promptly.
- Coordinate key and radio distribution securely.
- Adhere to strict escorting protocols while ensuring prisoner and establishment safety.
- Maintain a full audit trail and uphold H&S standards.
- Provide visual monitoring and escalate risks as required.
Person Specification
Applicants must demonstrate:
- Strong teamwork ability and capacity to work independently.
- Professional, mature, and courteous demeanour.
- Flexibility, punctuality, and adaptable approach.
- Excellent organisational skills and ability to make sound judgements.
- Problem-solving skills and resilience under pressure.
- Experience (or willingness) to engage with the general public.
- At least GCSE standard education.
Why Serco?
- Vital Work: Contribute to a mission-critical role working with 5,000 prisoners, shaping rehabilitation and public safety.
- Opportunities: Escape the ordinary—our diverse operations let you learn and grow across industries and locations.
- Community of Support: Be part of a collaborative, inclusive team where individuals thrive.
Benefits Package
- Competitive salary starting at £26,510 PA.
- Exceptional company culture with volunteer leave and ongoing training/development.
- Wellbeing benefits:
- Employee Assistance Programme (EAP)
- Health & Wellbeing App (Wisdom)
- Flexible Annual Leave Purchase Scheme
- Enjoy exclusive discounts and offers across business, travel, fashion, and more.
- Contribute to an organisation that champions diversity and inclusion with dedicated networks.
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About Serco
With 50,000 colleagues worldwide, Serco delivers transformative services in defence, healthcare, justice, transport, immigration, and more. Our approach prioritises innovation, community impact, and employee belonging.
Serco’s Global Employee Networks include:
- SercoInspire (Gender)
- SercoEmbrace (Multicultural)
- SercoUnlimited (Disability)
- In@Serco (LGBT+)
Diversity & Inclusion
Serco has a commitment to tibrary standing:
- Disability Confident Leader status: advertises roles for disabled candidates with no pre-job interview discriminations.
- Ban the Box Policy: Fair access to employment for those with unspent convictions where policy exemption does not apply.
Flexible Working: Opportunities explored on a case-by-case basis. Hybrid working models common across our organisations.
Apply promptly as high-volume roles may close early.
For application assistance, contact: j&icareersUK@serco.com
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