Serco Plc
Prison Support Officer - Operations
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Prison Support Officer
Location
HMP Dovegate, Uttoxeter 40 hours per week
Salary & Benefits
Starting salary: £25,889 per annum Rising to £26,203 after one year’s service
At Serco, we offer:
- Free onsite parking
- Subsidised meals whilst on duty
- Unlimited access to gym facilities
- Pension match up to 6%
- 28 days leave (inclusive of bank holidays)
- Full training provided, including in-depth training and shadowing opportunities with experienced staff
- Access to Blue Light cards and employee discounts across top brands (fashion, electronics, gaming, travel, etc.)
- Career-long learning and development opportunities
- Job stability, security, and career progression:
- Transition to Prison Officer
- Progress to Supervisory or Operational Management roles
- Rota-based shifts with structured flexibility for meaningful time off
- 24/7 operation, meaning ongoing meaningful engagement in a positive environment
About HMP Dovegate
HMP Dovegate is a Category B male prisoner facility based near Uttoxeter, Staffordshire.
The Operational Support Team is at the heart of our prison environment. Whether you're tasked with security gate operations, prisoner/visitor management, transport, or administrative & communication work, this role is about contributing to something greater—a collaborative work culture where your work makes a tangible difference daily.
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Responsibilities
You will be responsible for:
- Supporting various prisoner operations, including:
- Escorting prisoners, staff, and contractors
- Security gate and prison visits
- Strong communication skills are essential for report writing and numerical tasks
- Suitable for candidates with experience in:
- Vehicle/transport sectors (inspection, logistics, motor transport, recovery)
- Outdoor or physically active roles
- Consistent walking/uploading jobs (e.g., parcel sorting, deliveries)
- Regular physical work (often standing, moving, use of outdoor environments)
Requirements
- Strong communication skills
- At least a good educational level in English and Mathematics (report writing and numeric abilities required)
- Flexibility to accommodate rota shift patterns (previous outdoor/active roles are advantageous)
- Willingness and approval for:
- Home Office Enhanced Level 2 Vetting
- Security clearance checks as part of the Rehabilitation process
Why Choose Serco?
Meaningful Impact
The nature of our work is exceptional—essential public services touch people’s lives every day. Founded on integrity, we actively support vulnerable populations.
Unlimited Growth
Variety is our middle name. Industry-leading diversity in operations offers:
- Ongoing training and development
- Promotional opportunities through operational excellence
- An active culture of mentorship and support
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INetwork
Serco prioritizes fair access to opportunities through:
- Employee Networks for Gender, **Inclusion (Multicultural & Disability), LGBTQ+.
- A diverse, supportive environment with resources to help succeed
- We proudly support flexibility wherever possible.
About Serco
Serco employs 50,000+ people globally, delivering critical services in:
- Public services
- Justice systems
- Transport infrastructure
- Defence and security
Our global ethical pledge includes:
- Innovative integrated service offerings
- Commitment to improving lives
- Unwavering transparency
Apply Today
For expanded access to Diversity and Inclusion, flexible work discussions, or support with your application, contact j&icareersUK@serco.com.
Serco adheres to fair policies, such as the "Ban the Box" pledge—contact recruitment if you have an unspent criminal conviction for further assistance.
A prompt application is encouraged. We operate on a first-come, first-served basis for applications—start yours today!
At Serco, we treat every person first for their abilities.
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