Mitie Cleaning & Hygiene Services
Prisoner Custody Officer- Aberdeen
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Job Overview
Mitie Immigration & Justice is proud to deliver the Justice Partners Escort and Court Custody Service (JPECCS) on behalf of the Scottish Prison Service.
We are looking for committed, professional, and resilient individuals to join our operational team as Prisoner Custody Officers (Vehicle Based) at our Aberdeen, Edinburgh, or Glasgow Vehicle Bases.
This is a rewarding and challenging role where you will play a vital part in supporting the Scottish justice system by ensuring the safe, secure, and respectful transport of individuals between prisons, police custody suites, courts, and other authorized locations. Every day presents new challenges and opportunities to make a positive difference while operating within a professional custodial environment.
To safely, securely, and professionally escort and transport individuals in custody between prisons, courts, police custody suites, healthcare appointments, and other approved locations throughout Scotland.
The post holder will maintain the highest standards of prisoner care, safety, and security whilst ensuring all movements are conducted in accordance with operational procedures, legislation, contractual requirements, and Mitie values.
Main Duties
Prisoner Care and Welfare
- Ensure the safety, security, and welfare of all individuals in custody during transportation.
- Treat all individuals with dignity, fairness, and respect.
- Recognize and respond appropriately to vulnerable, distressed, or at-risk individuals.
- Apply a trauma-informed approach when interacting with those in custody.
- Conduct and document prisoner risk assessments and welfare observations.
Escorting and Transportation
- Escort prisoners safely between prisons, courts, police custody centers, hospitals, and other approved locations.
- Ensure prisoners are transported securely in accordance with legislation and operational procedures.
- Conduct vehicle and equipment checks before and after journeys.
- Maintain the security and integrity of escort vehicles at all times.
- Carry out prisoner handovers and receptions in accordance with established procedures.
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Safety and Security
- Conduct searches of prisoners and escort vehicles as required.
- Prevent escapes and security incidents through vigilance and adherence to procedure.
- Respond effectively to incidents and emergencies.
- Report security concerns, risks, and intelligence through the appropriate channels.
- Maintain accurate operational records and documentation.
Partnership Working
- Liaise professionally with Scottish Prison Service staff, Police Scotland, court officials, healthcare providers, and other justice partners.
- Promote effective communication and collaboration across the justice system.
- Represent Mitie professionally at all times.
What we are looking for
Essential
Knowledge, Skills, and Experience
- Full UK Driving Licence.
- Strong communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Ability to work effectively within a team environment.
- Commitment to equality, diversity, and inclusion.
- Basic IT skills including Microsoft Office and electronic reporting systems.
Desirable
- Experience within security, custody, police, prison, military, healthcare, service industry, or public service environments.
- Experience of working with vulnerable individuals.
- Knowledge of the criminal justice sector.
Core Competencies
- Strong communicator
- Strong attention to detail
- Ability to write basic reports
- Planning and Organization
- Risk Management
These competencies should be demonstrated consistently while delivering secure prisoner escorting services.
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
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When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment, or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month, and at the end of the year, there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing at [email protected].
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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