Serco Plc
Prisoner Escort & Custody Driver
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Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS)
📍 Location: New Southgate Vehicle Base, N11 1J
Join us to play a key role in helping keep the justice system safe and secure as a Prisoner Custody Officer (PCO) in our Prisoner Escort Custody Services (PECS). You’ll enjoy job security and stability, with competitive pay and flexible working across 24/7 shifts.
💰 Salary & Benefits
Initial Training Salary: £27,220 (35-hour work week)
Graduated Base Salary (progressive):
- £31,108 (40-hour work week), rising to £32,204 from 1st September 2026
- Year 2: £32,998
- Year 3: £33,723
- Year 4: £34,482
Additional Earnings (subject to terms):
- B/B1 Licence: £600 per year
- C1 Licence: £2,400 per year
- D Licence: £2,700 per year
Total Potential First-Year Income: Between £37,804 and £39,904 (combining base salary + average overtime: 8 hours per week).
Our 24/7 service requires flexibility. Shifts are set 12 weeks in advance, but finishing times may be unpredictable (extended hours for operational needs).
Part-time work is considered, but only across full working days—reduction of daily hours is not available.
Keeperofthejustice. #pecs #prisonerescortandcustodydriver
👥 About the Role
As a PCO, you’ll work as part of a specialist team, supporting safe and secure prisoner transport between prisons, police stations and courts. Duties include:
- Escorting detainees in/around cells and courts;
- Performing vehicle & equipment checks;
- Monitoring welfare during transit;
- Ensuring confidentiality and importance of audit trail completion for all documentation;
- Maintaining professionalism during incidents requiring problem resolution and de-escalation.
Key Responsibilities:
- Attend pre-journey briefings, receive/verify detainee details, risks, and routes;
- Conduct routine vehicle searches and security checks;
- Transport detainees safely within designated premises or Immobilised Vehicular Units (IVUs);
- Comply with operational protocols under difficult conditions;
- Complete post-journey reports and archives.
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🔧 Waiting List or Immediate Start? Full Training Included
While we don’t require prior experience, you’ll receive:
- **5½ weeks of paid training before joining an operational team,
- Ongoing support from experienced mentors.
🎯 What We Need from You
Trustworthiness, professionalism, and a commitment to safeguarding are central.
Essential Requirements:
- Full UK driving licence;
- Minimum B category (or enhanced/maintenance: C1/D where applicable);
- C1/D licence holders, ideally hold a valid Commercial Driver’s Licence (CPC/Tachograph);
- Good physical fitness for operational duties;
- Strong written & verbal communication skills for record-keeping and teamwork;
- Ability to remain calm under pressure when assessing risks;
- Competence in conflict resolution;
- Respect for confidentiality and strict adherence to safety procedures.
🎁 Benefits
📅 Leave & Retirement
- 20 paid leave days (rising to 25 days after 7 years’ service), pro-rated for bank holidays;
- Up to 6% pension contribution (matched 1:1 by Serco).
🚀 Training & Career Growth
- 5½-week paid induction followed by accredited development (e.g. CPC, mentoring);
- Access to free short courses and internal {{workplace skills/ campaigns}}++;
- Hybrid work policy and flexibility conversations encouraged with flexibility/ honest progression discussions encouraged.
💪 Health & Support
- Employee Assistance Programme (EAP);
- Healthcare: Simply Health plan (cash-dental-vision cover);
- Wellbeing resources, Serco gym discounts;
- Free mental health support via mind.org.uk.
🏆 Rewards & Recognition
Discounts across:
- Merlin attractions, cinemas, retail, hospitality;
- Travel (petrol/fuel)، mobile plans؛ and more.
A diverse workforce is the backbone of our culture. Serco strives for equitable support on all fronts, including pregnancy whitespace, adjustments through interviews, and learner disabilities with employers—for disability-confident commitment**.*
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Pooling Human Potential Starts Here!
Join Serco, where inclusion is priority. Applications from people of diverse mobility skills, backgrounds and stages of career are welcome—we believe everyone deserves opportunity.
Why Join Serco?
At this multinational, we deliver essential public services like:
- Defence & Transport Systems;
- Justice & Immigration Management;
- Healthcare & Citizen Services;
Passion-driven, precision-mind. From crisis response to people-support, you can count on us to help. Everyday is different, but not random.
🔍 Key Process Stages Before Being Fully Employed
- Online Application & Pre-vetting Questions ✔
- Includes initial syntactic awareness and search questionnaire.
- Virtual Screening 🎤
- Competency-based scene-making/briefing role-play ∙ assessment.
- Reference Checks (including right to work & security approval tests) ✓
- Employment Offer & Training Timetable Approval ✓
- Comes after clearance via Ministry of Justice Enhanced DBS (DISQ ONLY), health screening and reference primary checks.
'The Rehabilitation of Offenders Act 1974 exemption & Regular Random Screening'
All permanent roles include:
- urine & breathalyzers (blood testing for drivers if needed);
- Mandatory safeguarding training annually.
Reception policy and eligibility;
- Roles require minimum two years of legal UK residency (to assist DBS and”). All candidates must provide supporting evidence.
- Institutes no sponsorship for skilled-work visas; your Sponsor Visa plus Tier 4 ‘**work’ expire′’ need a 2-year legal UK visa bridgehead.
[Serco Inclusion Commitments]
- Open to adjustments at ** interviews + onward employment stages** to comply with accessible guidelines.
- APCC guidance / Pledge Ban The Box, welcoming veteran sentence-aware candidates.
- ‘Email them directly’ at j&icareersUK@serco.com for guidance.
Ready to drive change? Apply now to join ‘Empowered Teams’ and build meaningful futures—#pecs #prisonerescortandcustodydriver. See you in قسم التدريب,
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