Serco Plc
Prisoner Escort & Driver
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# Dual Badge Officer (DBO) – Prisoner Escort Custody Services (PECS)
Location: Bristol Vehicle Base, BS11 8HT
Join as a Dual Badge Officer (DBO) in Prisoner Escort Custody Services (PECS), a vital role ensuring safety, security, and fairness in the justice system.
About the Role
You’ll be part of a precision team delivering court transport and custody services for adults, children, and young people. Your responsibilities include:
- Transporting detainees safely to court
- Assessing risks, performing vehicle checks, and maintaining security protocols
- Engaging and supporting vulnerable individuals with professionalism
- Liaising with court staff, completing paperwork, and ensuring adherence to regulations
Salary & Compensation
Initial Salary:
- £24,596 (35 hours per week)
Graduated Base Salary:
- £28,109 (40 hours per week), rising to £29,205 from 1st September 2026
- Clear annual progression:
- Year 2: £29,932
- Year 3: £30,496
- Year 4: £31,063
Additional Benefits:
- Driving allowance: £600 per year
- Specialist training allowance: £900 per year (for dual badge officers)
- With average overtime (8 hours per week), a first-year potential income reaches £35,705
Working Hours & Operations
- 24/7 service: Flexibility is essential, with unpredictable finishing times
- Rota-based scheduling: 12 weeks’ notice for shift planning
- Exclusively full working days: No reduced hours on fewer days
"Keep people safe. Keep justice moving."
Key Responsibilities
As a DBO, you’ll handle tasks including:
- Attending briefings to receive route/detainee details
- Transporting adults and young detainees safely
- Supporting vulnerable individuals while maintaining professionalism
- Liaising with court staff
- Ensuring paperwork and administrative checks are completed correctly
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Requirements
To excel in this role, you must possesses:
- Full UK driving licence (B/B1) (essential for role expectations)
- Physical fitness for duty demands
- Strong communication skills (written and verbal)
- Ability to stay composed and make decisions under pressure
- Confidence in behaviour management and de-escalation
- Teamwork and attention to detail in following protocols
- Professionalism, integrity, and discretion
- Genuine interest in supporting children and young people
Backgrounds vary—what matters is your reliability, trustworthiness, and safeguarding commitment.
Training & Development
- Paid 5½-week structured training before starting
- Continuous learning opportunities, mentoring, and career progression guidance
Benefits
- Holidays: 20 days (rising to 25 after 7 years), plus pro-rated bank holidays
- Pension: Up to 6% employee contribution, matched by Serco
- Wellbeing support:
- Employee Assistance Programme (EAP)
- Mental health resources via MIND
- Simply Health (cash & dental plans)
- Access to Serco-run gyms at discounts
- Discounts:
- Savings across major retailers and experiences, including cinema, hotels, and attractions
- Employee Networks: Global inclusion groups such as SercoInspire, SercoEmbrace, SercoUnlimited, and In@Serco
Recruitment Process
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- Online application (incl. eligibility and assessments)
- Virtual assessment: Competency-based interview, roleplay, and practical exercises
- Verification checks:
- Right-to-work documentation
- MoJ Enhanced Level 2 DBS clearance
- Employment references
- Occupational health checks
- Job offer confirmation
Eligibility & Policy Highlights
- This role is not eligible for Skilled Worker visa sponsorship
- Must have full right-to-work in the UK, with 2+ years on a visa if applicable
- Must complete safeguarding training and adhere to Serco’s policies
- Exempt from Rehabilitation of Offenders Act 1974
- Random alcohol/drug testing conducted
Serco adheres to a Ban the Box pledge, supporting applicants with unspent criminal convictions (certain exemptions may apply).
About Serco
Serco provides essential public services worldwide, from defence to justice and healthcare. Our 50,000+ people drive innovation and improvement through:
- Commitment to diversity—we’re a Disability Confident Leader and Gold Inclusive Employer.
- Employee Networks: Gender, race, disability, and LGBT+ inclusion groups.
- Fair access policies: Discussions available around exceptional circumstances
- Flexible working models
*"By joining Serco, you’ll make an impact for a better future."
How to Apply
Apply promptly—closing dates may be advanced due to high applicant volumes.
Email for support: j&icareersUK@serco.com
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