Serco Plc
Prisoner Escort & Driver
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Dual Badge Officer (DBO) in Prisoner Escort Custody Services (PECS)
Location: Eastleigh Vehicle Base, SO53 4HZ
Join us as a Dual Badge Officer (DBO) in Prisoner Escort Custody Services (PECS), playing a vital role in safeguarding the justice system. This role offers job security, competitive pay progression, and opportunities for growth.
Why Work Here?
Competitive Salary & Benefits
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Initial Training Salary: £24,596 (35 hours per week)
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Graduated Base Salary: £28,109 (full-time, 40 hours per week)
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Progression:
- Year 2: £29,932
- Year 3: £30,496
- Year 4: £31,063
- Rising to £29,205 from 1st September 2026
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Additional Allowances:
- £600 per year driving allowance (subject to terms)
- £900 annual allowance for dual-badge specialist training
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Potential First-Year Income: £35,705 (factoring in overtime of ~8 hours per week)
Operational Responsibilities
- Operates 24/7, ensuring flexible availability for early and late shifts.
- Shift patterns are set 12 weeks in advance but can be unpredictable.
- Finishing times may sometimes require working beyond contracted hours.
- Part-time options exist but must be across full working days only.
Key Duties:
- Escort adults, children, and young people safely to/from court or custody.
- Conduct risk assessments and vehicle checks before transport.
- Engage and support young detainees; ensure professionalism in behaviour management.
- Collaborate with court staff and maintain ethical conduct with vulnerable individuals.
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Requirements & Qualifications
- Full UK driving licence (Category B/B1) – essential.
- Reasonable fitness for the physical demands of the role (lifting, long periods of standing).
- Strong communication (written and verbal) in high-stress situations.
- Ability to stay calm and make quick decisions under pressure.
- Conflict de-escalation and behavioural management skills.
- Team-oriented, with a commitment to following protocols accurately.
- Confidentiality and integrity must be upheld at all times.
- Genuine passion for safeguarding and supporting vulnerable individuals.
Training & Career Progression
- 5.5 weeks of paid training, including structured induction.
- Ongoing skills development via internal courses, mentoring, and qualifications.
- Progression opportunities within Serco’s justice and custody services.
Support & Employee Benefits
- holidays: 20 days (+25 after 7 years), plus bank holidays.
- Pension: Contributory scheme (up to 6% matched by Serco).
- Health & Wellbeing:
- Employee Assistance Programme
- Mental Health support via Mind
- Simply Health (cash plan + dental)
- Employee discounts (wellbeing resources, gym membership)
- Savings & Discounts:
- Merlin attractions, cinema, retail, leisure, and hospitality partners.
- Mobile plans and more.
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Recruitment Process
- Online application (including eligibility & assessments).
- Virtual assessment (competency-based interview, short roleplay exercises).
- Background checks:
- Enhanced Level 2 MoJ DBS clearance
- Occupational health screening
- Alcohol/drug testing
- Job offer and training start date confirmation.
Eligibility & Important Notes
- Must have the right to work in the UK.
- Sponsorship unavailable under current UK Home Office regulations.
- Coworking safeguarding policy – training required before commencing.
- Please note: Skilled Worker Visa sponsorship is not available for this role.
Serco: Impacting Justice for a Fair Future
Serco is a global provider of justice and public services, delivering high-impact roles in defence, transport, healthcare, and immigration. Our 50,000+ team are pivotal in safeguarding communities, governments, and citizens – and you could be a part of that legacy.
Inclusion & Diversity Promise
✅ Disability Confident Leader (hors Memorial for Silver Inclusive Standard). ✅ Open to reasonable adjustments during recruitment and employment. ✅ Ban the Box attitude—fair opportunities for candidates with unspent convictions.
To apply, please click [Apply Now] (link included on talent platform).
Many candidates apply, and we sometimes close vacancies ahead of schedule—apply today!
#JustYouth #JusticeForAll #DualBadgeOnly #PECS
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