Serco Plc
Prisoner Escort & Driver
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Dual Badge Officer (DBO) – Prisoner Escort Custody Services (PECS)
Location: Buckingham Vehicle Base, MK18 1TN
About the Role
Join Serco as a Dual Badge Officer (DBO) in Prisoner Escort Custody Services, playing a critical role in maintaining the safety and security of the UK’s justice system. You’ll contribute to lawful custody processes, supporting the welfare and rights of detainees while ensuring safe movement through courts, prisons, and transfer centres.
Key Responsibilities
As a DBO, your primary duties include:
- Safe prisoner transport – Escorting adults, children, and young people to court and ensuring their secure transfer
- Risk management & operational compliance –
- Conducting pre-trip risk assessments
- Performing vehicle checks and maintenance
- Receiving and acting on operational briefings
- Detainee support & welfare –
- Maintaining professional conduct while escorting vulnerable individuals
- Effective communication with detainees, particularly children and young people
- Court support –
- Liaising with court staff and custody officers
- Supervising detainees at court
- Post-assignment paperwork and handover procedures
- De-escalation & safeguarding –
- Managing behavioural challenges whilst adhering to bureaucratic protocols
- Ensuring compliance with safeguarding policies for vulnerable persons
Salary & Benefits
- Competitive starting salary: £24,596 (35-hour week) during 5½-week paid training.
- Graduated base salary progression:
- Year 1 (Full-time): £28,109 → rising to £29,205 from 1st September 2026
- Year 2: £29,932
- Year 3: £30,496
- Year 4: £31,063
- Contracted hours: 40-hour week (later stages)
- Hourly earnings boost: With average 8 hours/week overtime, potential first-year income reaches ~£35,705
- Allowances:
- £600/year driving allowance
- £900/year specialist training allowance
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Additional Benefits
Wellbeing & Support
✓ Employee Assistance Programme (EAP) ✓ Mental health support via Mind® charity ✓ Simply Health (cash plan and dental) ✔ Wellbeing portal (mental health resources)
Work-Life Balance
✓ 20 days leave rising to 25 days after 7 years ✓ Bank holidays included (prorated for part-time)
Career Growth
✓ Structured induction training (paid) ✓ Mentorship and internal career progression opportunities ✔ Access to internal skills certifications
Economy
✔ Saving discounts across partners (retail, technology, leisure, transport, etc.) ✔ On-site and external gym membership discounts
Requirements
Serco values reliability, compassion, and integrity. Technical expertise is provided through structured training; the role requires:
✔ Full valid UK driving licence (Category B/B1) ✔ Basic fitness for physical demands of the role ( escorting, route walking, lifting, stress handling) ✔ Exceptional written and verbal communication skills ✔ Ability to stay calm under pressure and de-escalate conflict effectively ✔ Strong adherence to process accuracy and teamwork ✔ Professionalism, integrity and confidentiality
Additionally, candidates must:
- Demonstrate safeguarding awareness with experience or willing willingness to complete training
- Have a genuine interest in working with children and vulnerable groups
Our Commitment to You
Diversity & Inclusivity
Serco recognises the importance of diverse perspectives. We actively make reasonable adjustments for all candidates and encourage applications from:
- Young professionals, gender-diverse individuals, neurodiverse applicants
- Refugees (with supported visa routes) and those with past convictions
Please email j&icareersUK@serco.com for accessibility or referral needs.
Safeguarding & Rota Flexibility
- 24/7 operational demand; shifts are expertly planned 12 weeks in advance.
- Core shift times exhibit variability due to operational needs, including overnight.
- Hybrid-style work structures possible where feasible.
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** What the process looks like?**
- Application: Complete online, providing career eligibility and assessment tasks (written tests and roleplay).
- Interview Stage: Virtual competency-based interview and short scenario roleplay.
- Peer Checks: Right-to-work, security vetting and health/safeguarding checks.
- Offer Stage: Confirmation of your position and paid training start date.
taken within its Outlook mail system (with an attachment) ☛ VM: Victoria Poneman (Marketing), Sales Director.
Serco’s Purpose
At Serco, public service as a profession remains central. As a 50,000-person global team, we innovate nationwide for defence, justice, transport, and healthcare sectors. By joining Serco, you'll advance public services alongside colleagues across seven Local Employee Networks:
- SercoInspire (Gender Dignity)
- SercoEmbrace (Multicultural Inclusion),
- SercoUnlimited (Disability Stewardship),
- In@Serco (LGBTQ+ Advocacy),
- And three business-specific networks.
✅ ## Put Me First Apply now to shape UK justice with meaningful impact. Follow the ‘Apply’ button channeled within your system for full accessibility.
⏳ Note: Serco occasionally processes high application volumes; apply early to secure your spot.
📧 Need assistance? Our recruitment specialists are happy to help at j&icareersUK@serco.com (Including: job supports, visa options, accessibility enquiries.)
⚖ Around the threats: The role carries unconditional security clearance requirements and potentially monthly drug/alcohol testing. The 2025 WPS visa policy only supports their respective eligibility.
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