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Job Title: Private Client Associate (Maternity Cover)
Department: CRM
Reporting to: Private Client Manager
Location: London
Company Profile:
Jimmy Choo encompasses a complete luxury accessories brand. Women’s shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men’s shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a vision to create one of the world’s most treasured luxury brands. Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group
Role Overview:
As our Private Client Associate, you will play a key role in supporting the Global Private Client team to deliver an exceptional luxury client experience. This is a highly collaborative position focused on supporting the team with day-to-day operations, client outreach, event coordination, reporting and digital clienteling activities, enabling the wider team to maximise sales opportunities and deliver world-class service.
The successful candidate will be highly organised, detail-oriented and thrive in a fast-paced luxury environment. While this role will have opportunities to build client relationships, its primary focus is to provide outstanding operational support across the Global Private Client function.
Key Responsibilities and Duties:
The Private Client Associate will support the team in reaching the Global CRM team’s targets by handling the below missions:
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Team Support
- Support the Global Private Client team with day-to-day administrative and operational tasks.
- Coordinate client appointments, virtual consultations and travel logistics where required.
- Assist with event planning, guest list management, invitations, RSVP tracking and post-event follow-up.
- Prepare presentations, reports and meeting materials for senior leadership.
- Support the team with sample movements, gifting logistics and special orders.
- Maintain accurate client information across CRM platforms.
Clienteling Support
- Create digital edits and product selections using Tulip.
- Prepare product recommendations and styling presentations.
- Support follow-up communications after appointments and events.
- Help coordinate Made-to-Order and Special Order requests.
CRM & Reporting
- Produce weekly and monthly sales reports.
- Analyse client data to identify opportunities.
- Support KPI reporting across the Private Client team.
- Maintain dashboards using Excel.
- Ensure data accuracy within Salesforce/C360 and Tulip.
Experience
- 2–4 years' experience within Luxury Retail, CRM, Clienteling or Hospitality.
- Experience supporting high-net-worth or VIP clientele is advantageous.
- Experience coordinating multiple projects simultaneously.
- Experience working within an international team.
Skills and Qualifications
- Advanced Microsoft Excel, including Pivot Tables, XLOOKUP/VLOOKUP, formulas and reporting.
- Advanced Microsoft PowerPoint with the ability to produce polished executive presentations.
- Excellent Microsoft Word skills.
- Experience using CRM platforms (Salesforce, Tulip or similar).
- Comfortable analysing data and producing reports.
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Languages
- Excellent written and spoken English.
- Additional language skills are highly desirable, particularly: Spanish, Japanese, Korean.
Equal Employment Opportunity:
The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Accommodation:
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.
Compensation:
In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.
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