Node4
Private Cloud Infrastructure Delivery Engineer
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About Node4
We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People
We are:
- Nimble – We focus on what matters most, adapt fast and embrace change
- Original – We think differently, stay curious and innovate
- Driven – We are bold, bring energy and own the outcome
- Engaged – We operate as one, building strong relationships
- 4 More – We always go further for our people, customers and partners
About the role
The Cloud & AI Private Cloud Practice is responsible for the end-to-end lifecycle of technology services across a growing client base of approximately 2,000 organisations. Structured around aligned practice capabilities, the function brings together strategy, architecture, delivery, and managed services to help customers achieve their business objectives and realise measurable business value.
As a Private Cloud Infrastructure Delivery Engineer, you will play a key role within the practice, delivering and supporting infrastructure and cloud solutions across a range of customer environments. Working as part of a multidisciplinary technical team, you will be responsible for implementing, maintaining, and optimising Private Cloud services while ensuring high levels of availability, performance, security, and customer satisfaction.
The role contributes to the successful delivery of services across the Node4 VDC platform, ACI Cloud platform, customer private cloud environments, and on-premises infrastructure solutions. Reporting to the Private Cloud Infrastructure Delivery Manager, you will provide technical expertise throughout the service lifecycle, supporting solution deployment, service transitions, operational support activities, troubleshooting, maintenance, and continual service improvement initiatives.
Working closely with colleagues across the Office of the CTO, Pre-Sales and Solution Architecture, Customer Success, Account Management, Cloud & AI, Network and Security, Managed Services, and Go-to-Market teams, you will help ensure the successful transition of solutions from design through implementation and into support, enabling customers to maximise the value of their technology investments.
This role combines technical delivery, operational support, customer engagement, and continuous improvement, ensuring Node4 continues to provide secure, innovative, and high-performing private cloud solutions that meet evolving customer and business needs.
Responsibilities
- Deliver and support Private Cloud infrastructure solutions across the Node4 VDC platform, ACI Cloud platform, customer private cloud environments, and on-premises infrastructure solutions.
- Provision, configure, implement, and maintain customer infrastructure and cloud services, ensuring solutions are delivered in line with agreed designs, standards, and customer requirements.
- Participate in infrastructure migrations, upgrades, and transformation projects, supporting planning, implementation, testing, and successful service transition activities.
- Act as a technical point of contact for assigned customer engagements, providing expertise and clear communication throughout delivery and operational activities.
- Produce and maintain accurate technical documentation, including implementation plans, operational procedures, solution designs, and customer handover documentation.
- Perform scheduled maintenance, platform updates, patching, and lifecycle management activities to maintain the security, stability, and performance of customer environments.
- Provide advanced technical support and troubleshooting for cloud and infrastructure services, resolving complex incidents, service requests, and technical challenges.
- Proactively monitor platform performance, capacity, availability, and security, identifying risks and driving improvements to service resilience and customer experience.
- Support Incident, Problem, Change, and Service Request processes, ensuring activities are managed in accordance with Node4 governance, ITIL practices, and customer SLAs.
- Collaborate with Architecture, Managed Services, Security, Customer Success, and Project Delivery teams to ensure seamless delivery and ongoing support of customer solutions.
- Contribute to continual service improvement initiatives, automation opportunities, technical standards, and best practices across the Private Cloud Practice.
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Required Skills & Qualifications
Technical / Professional Expertise
- Experience working within a Managed Services, Hosting, Cloud Services, or Enterprise IT environment.
- Strong technical knowledge of Microsoft Server technologies, Active Directory, DNS, DHCP, Group Policy, and Microsoft 365 services.
- Experience supporting and administering virtualisation platforms such as VMware vSphere, VMware Cloud Director, Hyper-V, or equivalent technologies.
- Knowledge of storage, backup, disaster recovery, and business continuity technologies within enterprise infrastructure environments.
- Understanding of networking fundamentals, including TCP/IP, routing, switching, firewalls, VPNs, and load balancing.
- Experience supporting customer-facing cloud and infrastructure solutions within SLA-driven environments.
- Strong troubleshooting and analytical skills with the ability to diagnose and resolve complex technical issues.
- Experience with automation and scripting technologies such as PowerShell, Bash, or Python.
- Knowledge of ITIL-based service management processes, including Incident, Problem, Change, and Service Request Management.
- Excellent communication, stakeholder engagement, and customer service skills.
- Strong organisational, prioritisation, and time-management capabilities.
Preferred Skills & Qualifications
- VMware VCP, Microsoft Azure, Microsoft Windows Server, or equivalent industry certifications.
- ITIL Foundation certification.
- Experience supporting Linux operating systems and enterprise application platforms.
- Experience with VMware Cloud Director, NSX, vSAN, and software-defined infrastructure technologies.
- Knowledge of Azure, Hybrid Cloud, and cloud migration methodologies.
- Experience supporting enterprise monitoring, observability, and alerting platforms.
- Experience designing, implementing, and testing disaster recovery and business continuity solutions.
- Understanding of infrastructure security best practices, vulnerability management, and cyber resilience principles.
- Familiarity with technologies including Mimecast, Duo, KEMP Load Balancers, Microsoft SQL Server, and enterprise storage solutions.
- Experience working with Infrastructure as Code, automation frameworks, or DevOps tooling would be advantageous.
Professional Development
Develop and maintain deep technical expertise across Private Cloud infrastructure, virtualisation, storage, networking, security, automation, and cloud platform technologies. The role will provide opportunities to expand capability in solution delivery, service transition, infrastructure lifecycle management, operational excellence, and customer-facing consultancy while supporting recognised industry certifications and continuous professional development.
Career Development Opportunities
This role offers significant opportunities to build expertise across Private Cloud, Hybrid Cloud, and enterprise infrastructure technologies whilst working with a broad range of customer environments and business-critical platforms. Progression pathways may include Senior Infrastructure Engineer, Technical Specialist, Solutions Architect, Technical Consultant, Team Leader, or Infrastructure Delivery Manager roles, supported through technical certifications, leadership development, and exposure to strategic customer engagements.
SFIA Alignment
Node4 uses the SFIA framework as an external reference point for all roles regarding responsibility and skills.
Level of Responsibility: Level 4 – Enable
Essence of the level – Performs diverse and complex technical activities, working autonomously under general direction. Provides specialist expertise, supports and guides colleagues where appropriate, and contributes directly to the successful delivery of team and customer objectives.
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Autonomy
- Works under general direction within a clear framework of accountability.
- Exercises substantial personal responsibility and autonomy when delivering Private Cloud infrastructure solutions, managing technical issues, and executing customer projects.
- Plans, schedules, and monitors their own work to agreed quality, time, and service objectives.
Influence
- Collaborates with customers, project teams, architects, managed services teams, technology partners, and suppliers.
- Influences technical decisions within projects and contributes expertise to the successful delivery and support of customer solutions.
Complexity
- Undertakes a wide range of complex technical activities across private cloud platforms, virtualisation, infrastructure, storage, networking, migration, and operational service delivery.
- Investigates and resolves complex issues requiring analytical thinking and technical expertise.
Business Skills & Behavioural Factors
Decision-making – Uses judgement and technical expertise to investigate issues, evaluate options, assess risks, and determine appropriate courses of action. Makes informed decisions within their area of responsibility and escalates where necessary.
Planning – Plans, prioritises, and executes technical activities to meet agreed objectives, service levels, project milestones, and customer commitments. Manages competing priorities effectively whilst maintaining quality and attention to detail.
Collaboration – Builds effective working relationships across Delivery, Managed Services, Architecture, Security, Customer Success, and third-party partners. Contributes positively to team objectives and supports collaborative ways of working.
Problem-solving – Investigates complex technical issues, identifies root causes, evaluates potential solutions, and implements effective remediation actions. Applies analytical thinking and technical expertise to resolve customer and platform challenges.
Improvement Mindset – Identifies opportunities to improve services, processes, automation, documentation, and operational efficiency. Contributes to continual service improvement initiatives and promotes best practices across the team.
Creativity & Innovation – Applies innovative thinking to technical challenges, seeking practical improvements that enhance service quality, customer outcomes, operational efficiency, and platform reliability.
Communication – Communicates clearly and professionally with customers, colleagues, suppliers, and stakeholders. Explains technical information effectively to both technical and non-technical audiences and ensures stakeholders remain informed throughout delivery and support activities.
Technical Leadership – Provides technical guidance and specialist expertise within the team, supporting less experienced colleagues, sharing knowledge, and contributing to technical standards and best practices where appropriate.
Adaptability – Responds effectively to changing business priorities, customer requirements, technologies, and operational demands. Maintains performance in dynamic and occasionally high-pressure environments.
Learning & Development – Maintains awareness of emerging technologies, industry trends, and best practices. Takes responsibility for continuous professional development and actively shares knowledge and experience with others.
Digital Mindset – Evaluates and adopts appropriate tools, technologies, automation capabilities, and operational practices that improve platform performance, customer experience, and service delivery effectiveness.
Security, Privacy & Ethics – Applies security-first principles and adheres to organisational standards, policies, and regulatory requirements. Promotes secure, ethical, and professional working practices across customer and Node4 environments.
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