Frimley Health NHS Foundation Trust
Private Patients Administrator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Overview
An exciting opportunity has arisen for a motivated and organised full-time Private Patient Administrator to join the Private Patient Unit at Frimley Park Hospital.
Monday - Friday 09:00-17:00
The successful candidate will provide comprehensive administrative support to the Private Patient Service, ensuring the efficient management of private patient bookings, admissions, appointments, insurance authorisations, and payment processes. Working closely with consultants, patients, insurers, and clinical teams, you will play a key role in delivering a professional, responsive, and high-quality service.
This role requires excellent communication, organisational and IT skills, with the ability to manage a varied workload while maintaining accuracy and attention to detail. You will be responsible for maintaining patient records across multiple systems, supporting income-generating activity, and ensuring compliance with Trust standards for data quality, confidentiality, and customer care.
This is an excellent opportunity for an experienced administrator who enjoys working in a busy environment and is committed to providing outstanding service to patients and colleagues.
Main duties of the job
As a Private Patient Administrator, you will provide a comprehensive administrative service to support the day-to-day operation of the Private Patient Unit. You will be responsible for managing private patient bookings, admissions, outpatient appointments, and associated administrative processes, ensuring a professional and efficient service is delivered at all times.
The role involves liaising with patients, consultants, clinical teams, and insurance companies to coordinate appointments, obtain pre-authorisations, process payments, and maintain accurate patient records. You will use a range of Trust and private patient systems to ensure data is recorded accurately and in line with information governance requirements.
You will be expected to manage a varied workload, respond to patient enquiries, prepare correspondence and admission documentation, support theatre scheduling activities, and help maximise the efficient use of private patient facilities. The successful candidate will contribute to delivering an excellent patient experience while supporting the financial and operational objectives of the Private Patient Service.
The post requires excellent organisational, communication, and IT skills, together with a commitment to providing high standards of customer care and maintaining patient confidentiality at all times.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Working for our organisation
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Why Join Frimley Health NHS Foundation Trust?
At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.
As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.
We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.
Join Us
Whether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.
Frimley Health Trust benefits on Vimeo
Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy
Person specification
Experience
Essential criteria
- Previous administrative or office experience, with the ability to manage workload effectively and provide a high standard of customer service.
Desirable criteria
- Experience working within an NHS, healthcare or private patient environment.
Knowledge
Essential criteria
- Good working knowledge of Microsoft Office applications, including Word, Excel and Outlook, with the ability to accurately maintain electronic records and databases.
Desirable criteria
- Knowledge of Hospital Systems EPIC
Qualifications
Essential criteria
- Good general education to GCSE level (or equivalent) including English and Mathematics, or equivalent relevant experience.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
Apply online now
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location