Norwich City Council
Private Sector Housing and HMO Enforcement Officer
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PSH and HMO Enforcement Officer
As a PSH and HMO Enforcement Officer, you will play a key role in improving housing standards across the private rented sector. You will use your expertise to investigate housing and public health concerns, carry out property inspections using the Housing Health and Safety Rating System (HHSRS), and take appropriate enforcement action to ensure homes are safe and compliant with legislation.
Working directly with tenants, landlords, property owners, and local businesses, you will provide clear and professional advice on meeting statutory housing obligations, helping to create safer, healthier living environments across the city.
This is a varied and engaging role where you will manage your own caseload, contribute to continuous service improvement, and support the wider Planning and Regulatory service. You will be part of a team committed to delivering a fair, proportionate, and customer-focused regulatory service that makes a real difference to the community.
Job Description
The PSH and HMO Enforcement Officer is responsible for delivering an effective regulatory service within the private rented housing sector, ensuring the council meets its statutory duties under housing and public health legislation. The role involves investigating complaints, carrying out HHSRS inspections, identifying and assessing housing hazards, and taking appropriate informal or formal enforcement action to secure compliance. The post holder will be expected to prepare statutory notices, produce detailed records, gather and present evidence for legal proceedings, and manage a varied caseload independently while meeting strict legislative and organizational deadlines.
In addition, the role provides clear, professional advice to tenants, landlords, property owners, and partner organizations, supporting safe housing conditions and promoting understanding of legal obligations. The post holder will work collaboratively across teams and with external agencies, contribute to accreditation schemes and housing improvement initiatives, and support the council’s wider Planning and Regulatory service. Maintaining up-to-date professional knowledge, adhering to council policies and values, and delivering a customer-focused, proportionate enforcement approach are essential components of the role.
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Responsibilities
- Investigate and resolve housing and public health complaints, using your expertise to ensure safe, compliant homes across the private rented sector.
- Carry out professional HHSRS inspections to identify hazards and drive meaningful improvements in housing standards.
- Take decisive enforcement action—from drafting statutory notices to following through on compliance—to protect residents and uphold legal requirements.
- Produce clear, high-quality inspection records, including evidence, schedules of work, and supporting documentation that stand up to legal scrutiny.
- Prepare and present evidence for legal proceedings, playing a key role in holding non-compliant landlords to account.
- Manage your own diverse caseload, balancing competing priorities in a fast-moving regulatory environment.
- Support landlord accreditation and housing improvement initiatives, helping raise standards across the city.
- Provide clear, customer-focused advice to tenants, landlords, and stakeholders, building constructive relationships that support compliance.
- Work collaboratively with internal teams and partner organizations to deliver effective enforcement and better outcomes for residents.
- Stay professionally up to date, using CPD, research, and training to maintain your expertise in housing and public health legislation.
Skills Required
- Strong communicator able to explain complex housing issues clearly and confidently.
- Skilled at persuasion, negotiation, and building constructive relationships.
- Confident in assessing housing hazards and making sound professional judgements.
- Able to produce clear, accurate notices, reports, and evidence for enforcement.
- Organized and adaptable, with the ability to manage a varied caseload independently.
- Detail-focused, analytical, and able to handle challenging or confrontational situations professionally.
- IT confident, with excellent skills in Word, Excel, and case management systems.
- Committed to high-quality customer service, equality, and positive teamwork.
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Educational Requirements
- Degree in Environmental Health or another relevant professional qualification.
- Evidence of continuing professional development (CPD) to maintain membership of the relevant professional body (e.g., CIEH).
For more information or a confidential discussion about this opportunity, please contact Lindsey Brunt at lindseybrunt@norwich.gov.uk.
Why Work for Us
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich, visit Home | Work in Norwich.
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve. To find out more about what it is like to work in local government, visit Working in local government - #LocalGov Careers - Youth Employment UK.
Benefits
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life, or a sideways move, we have a variety of challenging employment opportunities for everybody.
- All employees are eligible to join the Local Government Pension Scheme (LGPS)
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees.
- In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas.
- Norwich City Council supports its employees through the provision of occupational health and employee assistance support.
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