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Private Sector Housing Enforcement & Tenancy Liaison Officer
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Private Sector Housing Enforcement & Tenancy Liaison Officer
£35,570 to £40,444 per annum
Plus Essential Car User Allowance
Hybrid working contract
37 hours per week
Temporary contract up to 18 months
About Tamworth Borough Council
Located in the heart of Staffordshire, Tamworth is a vibrant and well-connected borough with a rich heritage and a growing population of over 77,000. With strong transport links, an evolving town centre, green spaces, leisure and cultural attractions, it is a great place to live and work. Working for Tamworth Borough Council means making a real difference for local people, as part of a skilled and ambitious workforce supported to do its best in a positive and empowering environment.
About the Role
An exciting opportunity has arisen to join Tamworth Borough Council’s private sector housing team to play a key role in improving housing standards across the borough.
Reporting directly to the private sector housing team leader, you will deliver the Council's statutory private sector housing enforcement and tenancy regulation functions. You will investigate poor housing conditions, unlawful practices and tenancy-related complaints within the private rented sector, taking proportionate and effective enforcement action to protect residents and improve housing standards.
The role will involve working closely with landlords, tenants, housing solutions colleagues, legal services and external partners to resolve complex housing issues, prevent homelessness and ensure compliance with housing legislation. This is an excellent opportunity for an experienced housing professional looking to make a real difference in the lives of residents while working in a challenging and rewarding regulatory environment.
Key Responsibilities
- Investigating complaints relating to disrepair, poor housing conditions and breaches of housing legislation.
- Conducting inspections using the Housing Health and Safety Rating System (HHSRS).
- Preparing schedules of work and serving statutory notices.
- Monitoring compliance and undertaking enforcement action where necessary.
- Investigating unlawful eviction, harassment, discrimination, retaliatory eviction and unlawful rent increases.
- Providing specialist advice and guidance to landlords and tenants.
- Preparing evidence and case files for civil penalties, prosecutions, cautions and Rent Repayment Orders.
- Representing the Council at court and tribunal hearings where required.
- Working with housing solutions colleagues to prevent homelessness arising from private rented sector issues.
- Supporting landlord engagement initiatives, forums and awareness campaigns.
- Assisting with HMO licensing and other private sector housing regulatory functions.
- Supporting the development of housing strategy, enforcement policy and private sector housing initiatives.
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Requirements
To deliver the role you will need:
- Experience of working in private sector housing or a relevant regulatory, enforcement or housing environment.
- Experience of investigating and progressing enforcement cases.
- Experience of preparing cases for legal proceedings, tribunals or court action.
- Evidence of effective partnership working within a multi-agency environment.
- Knowledge of housing legislation including the Housing Act 2004, Housing Act 1988, Landlord and Tenant Act 1985, Protection from Eviction Act 1977 and Renters' Rights Act 2025.
- Understanding of housing enforcement practice, investigation techniques and evidential standards.
- Excellent communication, negotiation and customer service skills.
- Strong organisational skills with the ability to manage a demanding and varied caseload. Ability to analyse information, make sound decisions and apply proportionate enforcement solutions.
- Ability to work independently and collaboratively within a multidisciplinary team.
- Educated to degree level or able to demonstrate equivalent relevant experience. Housing Health and Safety Rating System qualification.
- Ability to use a wide range of ICT applications and case management systems
Benefits
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.
Application Process
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
For an informal discussion about the role please contact Mel Bramich Private Sector Housing on 01827 709388 or Lisa Hall, CSP and ASB Manager on 07588 591365.
For further information and to apply please visit Tamworth BC Jobs.
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Late applications and/or CVs will not be accepted. Agencies need not apply.
If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.
Closing Date: 14 October 2026
Interviews 5 November 2026
Using Artificial Intelligence (AI) - We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting
In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified.
Equal Opportunities Employer
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.
We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.
Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.
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