Audley Travel
Private Travel Manager
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Your Journey Starts with Us
For over 30 years, we’ve been crafting tailor-made travel experiences that reflect each client’s unique perspective of the world, helping them create truly unforgettable memories. Behind every exceptional trip is a team of passionate experts, and this is your opportunity to be part of it.
When you join Audley Travel, you become part of a supportive, collaborative community that’s invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact.
See more about life at Audley Travel!
What you’ll be managing
As a Private Travel Manager you will be responsible for providing a personalised approach to travel planning for a select group of our high-end clientele. You will be the go-to person for your clients and will be responsible for nurturing the relationship, retaining business, and executing all travel requirements with finesse.
Additionally, you will be responsible to inspire your clients' travels, support them with when to take trips through consistent communication and delivering high-quality, inspiring holiday plans, quotations, and experiences that are personalised to them and stand out from the rest of the market.
Key responsibilities include:
- Introduce the Audley Private Concierge concept to existing and new clients
- Develop relationships through face to face, video, or telephone conversations to understand the client’s individual travel needs and expectations
- Build a 360 view of your clients based around lifestyle, expectations, and travel preferences
- Develop a contact strategy and schedule to maximise the relationship, including travel planning to schedule future trips
- Take full ownership of all aspects of selling and booking your clients trips, including written and verbal quotations and holiday documentation
- Work with Audley’s hand selected Country Specialists to capture local specialism in each trip to ensure it exceeds expectations
- Work with the Product team to source gaps in the Audley portfolio needed to meet your client’s requirements
- Ensure that all client facing documentation is specific to the client and personalised appropriately
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Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9:00am – 5:30pm Monday to Friday. Please note, this role will require flexibility, within reason, with regards to timings and locations to best suit client requests (for example travelling to take a client out to dinner in London).
Why Audley
We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK.
There’s more:
- Holiday - 25 days rising to 30 days with length of service
- A day off for your birthday
- A day off for volunteering to support a charity, local support group or community work of your choice
- Private Medical Insurance
- Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
- Enhanced family leave
- Enhanced pension scheme
- Life insurance
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
- Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
- Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
- Sabbatical leave
- Long service awards
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About you
The successful candidate will have the experience of working in a luxury travel role that involves building and nurturing client relationships over a long period of time. Ideally you will have worked in a fast paced, customer service environment and have the passion and drive to succeed in a career in sales.
Additional experience required:
- Demonstrate proactive behaviours in getting ahead of client wishes
- Resilient to pressure and high levels of expectation
- Strong relationship management and influencing skills
- Excellent sales skills
- Embodies the Audley values of being positive, being the difference, being one team and being passionate about travel.
If you’re interested in this opportunity, we’d love to hear from you. Click apply and start your journey with us at Audley Travel!
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
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