Aquent
Process Analyst [AQ-18821]
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Job Opportunity at a Leading Utility Company
Aquent is seeking exceptional talent to join a leading utility company dedicated to providing essential services and driving innovation in process optimization. This organization is committed to enhancing efficiency, ensuring compliance, and delivering superior customer experiences through strategic digitization and automation initiatives. As a partner, Aquent is thrilled to connect you with an opportunity to make a tangible impact within a forward-thinking environment.
Are you ready to transform business operations and elevate customer excellence? We are looking for a dynamic individual to join a cutting-edge Process & Automation Centre of Excellence. In this pivotal role, you will be instrumental in shaping how this organization operates, contributing directly to its strategic goals by identifying, mapping, and optimizing critical business processes. Your work will enable significant efficiencies, bolster compliance, and directly enhance the service provided to countless customers. This is your chance to contribute to a culture of continuous improvement, innovation, and digital transformation.
What You Will Do
- Lead process discovery activities, including conducting interviews, shadowing, facilitating workshops, and performing data reviews to gather comprehensive insights.
- Develop precise and structured process maps using BPMN 2.0 and established modelling standards.
- Create essential supporting documentation such as SIPOCs, RACIs, and Standard Operating Procedures (SOPs), and contribute to process hierarchies.
- Analyze process performance, operational data, risks, pain points, and inefficiencies to pinpoint key areas for improvement.
- Support in-depth root-cause analysis, bottleneck assessments, and operational diagnostics to uncover underlying issues.
- Clearly articulate and present insights to senior analysts, architects, and business stakeholders, fostering informed decision-making.
- Identify and evaluate opportunities for process optimization, digitization, and automation.
- Contribute to pre-automation readiness by standardizing processes, eliminating waste, and strengthening control mechanisms.
- Collaborate closely with automation teams to ensure seamless handover of process artefacts and requirements.
- Maintain accurate and up-to-date documentation in adherence to governance frameworks and quality standards.
- Actively participate in workshops, walkthroughs, and feedback sessions with operational teams to ensure alignment and effectiveness.
- Ensure all process documentation reflects regulatory obligations and compliance requirements.
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Required Skills & Experience
- Strong understanding of process analysis and modelling principles, including BPMN 2.0.
- Demonstrated analytical skills, with a proven ability to identify issues, inefficiencies, and opportunities for improvement.
- Effective communication and facilitation skills for engaging diverse stakeholders.
- Ability to translate complex processes into clear, structured documentation.
- Awareness of automation technologies and their strategic role in process optimization.
- High level of organization, strong time management abilities, and meticulous attention to detail.
- Willingness to learn and actively contribute within a combined Process & Automation Centre of Excellence environment.
- Proficiency with process mapping tools such as Visio, ARIS, Miro/Mural, or Process Advisor.
- Understanding of KPI frameworks, Service Level Agreements (SLAs), and performance indicators.
- Awareness of automation and digitization tools like Power Automate, ServiceNow RPA, and Alteryx.
- Familiarity with core enterprise systems such as Maximo, Ellipse, GIS/ArcGIS, Workday, ServiceNow, and SAP BusinessObjects is advantageous.
- Understanding of process controls, risk mitigation strategies, and audit-readiness.
- Awareness of industry regulatory requirements affecting operational processes.
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Required Qualifications
- Experience in process analysis, business analysis, or process improvement activities.
- Strong documentation and communication skills.
Preferred Qualifications
- Lean Six Sigma Yellow Belt certification.
- BCS/IIBA analysis certification.
- Experience supporting digital or automation initiatives.
Work Environment & Expectations
- Ability to work effectively across multiple business units and manage multiple tasks concurrently.
- Willingness to travel to various sites as required.
- Comfortable working in a dynamic mixed process and automation environment.
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