Korn Ferry
Process Analyst
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Process Business Analyst
I am currently looking for a Process Business Analyst, you'll be responsible for evaluating current-state processes, identifying opportunities for improvement, and delivering future-state process designs that enhance both customer and colleague experiences.
You'll work across a variety of retail banking functions, supporting large-scale transformation initiatives and embedding best practice process management across the organisation.
Key Responsibilities
- Analyse, map and document end-to-end business processes using BPMN or other recognised process modelling techniques.
- Facilitate workshops with business and technical stakeholders to understand current-state processes and define future-state operating models.
- Identify opportunities to simplify, standardise and automate processes across the bank.
- Produce high-quality process documentation, business requirements and impact assessments.
- Support business change initiatives by ensuring process improvements align with regulatory, operational and customer requirements.
- Collaborate with Change, Technology, Operations and Risk teams to implement process enhancements.
- Track process improvement initiatives and measure business outcomes using KPIs and performance metrics.
You'll have:
- Proven experience as a Process Business Analyst within retail banking or financial services.
- Strong experience delivering business process improvement and operational transformation initiatives.
- Expertise in process mapping and modelling using BPMN, Visio or similar tools.
- Experience facilitating stakeholder workshops and managing requirements across multiple business areas.
- A solid understanding of retail banking operations, customer journeys and regulatory environments.
- Strong analytical, problem-solving and communication skills.
- Experience working within Agile, Waterfall or hybrid delivery environments.
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Desirable
- Lean Six Sigma or continuous improvement certification.
- Experience supporting digital transformation or process automation initiatives.
- Knowledge of customer onboarding, lending, payments, servicing or operational processes.
- Familiarity with process mining or workflow automation tools such as Celonis, Power Automate, Pega or Appian.
This is a 6 month initial working hybrid in London (3 days on site, 2 remote) paying £450/day Outside IR35.
Please do share your CV if interested.
Desired Skills and Experience
You'll have:
- Proven experience as a Process Business Analyst within retail banking or financial services.
- Strong experience delivering business process improvement and operational transformation initiatives.
- Expertise in process mapping and modelling using BPMN, Visio or similar tools.
- Experience facilitating stakeholder workshops and managing requirements across multiple business areas.
- A solid understanding of retail banking operations, customer journeys and regulatory environments.
- Strong analytical, problem-solving and communication skills.
- Experience working within Agile, Waterfall or hybrid delivery environments.
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Desirable
- Lean Six Sigma or continuous improvement certification.
- Experience supporting digital transformation or process automation initiatives.
- Knowledge of customer onboarding, lending, payments, servicing or operational processes.
- Familiarity with process mining or workflow automation tools such as Celonis, Power Automate, Pega or Appian.
About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com.
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