Bank of America
Process Design Manager
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Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career, and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive, and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership, and innovation, strengthening our workforce and positively impacting the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Enterprise Job Description
Manages and is accountable for the development, improvement, and execution of processes in support of Performance Plan objectives within or across lines of business. Focus is on long-term strategic goals. Ensures full integration of all process and linkage to best practices. Accountable for the achievement of breakthrough productivity, customer satisfaction, and continuous process improvements. Works closely with the business executive or deployment champions. Has actual staffing, performance management, and compensation decision-making responsibilities for the team. Typically has responsibility for project staff and budget.
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Additional Information
- Manages team members responsible for effectively analyzing consumer lending processes, new change mandates, and audit results and determining and implementing solutions designed to resolve issues and improve key performance indicators.
- Implements projects designed to meet evolving compliance and risk policy and develops/manages project plans.
- Manages a group of process designers and project managers supporting key functional areas in Consumer Lending team and responsibilities may vary depending on specific assignment; responsibilities may span across any Consumer Lending product, process, or function.
Required Qualifications
- Direct Consumer Lending front line unit or control function experience is required
- Aptitude for critical analysis of business requirements for translation into business scenarios
- Ability to effectively engage with executive level stakeholders and manage a large portfolio of projects supporting those executives
- Effectively communicate strategic objectives and tactical decisions
- Ability to leverage expert judgment to quickly and accurately determine nature of application issues and appropriate resolution path
Desired Qualifications
- 5+ years of Process Design and Project Management experience
- Issues Management Experience
- Holds established, effective stakeholder relationships with Consumer Lending front line unit or key control partners
- Experience in 1st mortgage and/or home equity credit, processing, underwriting, and closing
- Leadership experience in managing small teams
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Skills
- Business Process Analysis
- Continuous Improvement
- Process Design
- Process Management
- Process Performance Measurement
- Conflict Management
- Critical Thinking
- Program Management
- Scenario Planning and Analysis
- Strategic Thinking
- Decision Making
- Drives Engagement
- Relationship Building
Minimum Education Requirement
- High School Diploma / GED / Secondary School or equivalent
Shift
- 1st shift (United States of America)
Hours Per Week
- 40
Pay Transparency Details
US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917), US - CT - Farmington - 70 Batterson Park Rd (CT2515), US - ME - Belfast - 11 SCHOODIC DR - BELFAST VIII (ME5068), US - VA - Richmond - 8011 VILLA PARK DR - VILLA PARK OPS CENTER BLDG B (VA2125)
Pay and Benefits Information
Pay Range
$127,500.00 - $161,300.00 annualized salary, offers to be determined based on experience, education, and skill set.
Discretionary Incentive Eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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