Public Sector Resourcing
Process Excellence / Continuous Improvement Lead

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Process Excellence / Continuous Improvement Lead (Inside IR35)
On behalf of Network Rail, we are looking for a Process Excellence / Continuous Improvement Lead (Inside IR35) for a 12 month contract based up to 3 days per week in the London.
Job Purpose
The purpose of the Process Excellence Lead role is to provide hands-on operational and professional leadership for process excellence across the rail industry. As the lead subject matter expert in process excellence, the postholder will lead enterprise process transformation activities, establish process standards, develop process improvement methodologies and ensure that identified automation opportunities are prioritised and designed on the foundation of well-understood and properly documented processes; leveraging lean methodology, business process management, business value mapping, target operating models, etc., and embed process excellence as a central enabler for automation delivery across the industry. Working closely with other technical leads and delivery pods, the postholder will provide and help develop the capability that enables the rail industry to identify and prioritise the right automation opportunities, design better enterprise processes and operating models, and continuously improve the value created through automation
Responsibilities
- Lead process excellence activities within the GBRX industry automation function and support the development of process excellence as a strategic capability embedded across the rail industry
- Establish and maintain process excellence frameworks, process improvement methodologies, opportunity assessment approaches, process standards, process architecture and continuous improvement practices
- Lead the delivery of process excellence products and services across the industry, including process discovery, process mapping, process analysis, process redesign, value stream analysis, operational diagnostics, waste identification, opportunity assessments, process governance reviews, creation of target operating models and benefits models, etc.
- Provide leadership for process specialists supporting automation delivery pods and embed process excellence throughout the automation delivery lifecycle
- Strengthen industry capability by identifying, improving, standardising and governing business processes that create the greatest opportunity for automation, operational improvement and organisational transformation across the rail industry
- Support federating organisations across the railway by sharing proven improvement methodologies, providing reusable process assets, supporting opportunity identification and discovery, facilitating ideation, improvement and discovery workshops, capturing and sharing lessons learned, promoting standard approaches and developing sustainable improvement capability
- Promote systems thinking and evidence-based improvement. Develop, coach and mentor process practitioners within GBRX and the wider rail industry
- Manage process excellence resources effectively, prioritise improvement activity based on strategic value, oversee efficient utilisation of specialist capability and support investment decisions through robust business cases and opportunity assessments
- Prioritise successful delivery of process improvement initiatives, increased pipeline of high-quality automation opportunities, improved operational efficiency, growth in reusable process assets, successful scaling of proven improvement approaches and increased adoption of process excellence methodologies across federating rail organisations
- Inspire positive stakeholder confidence and build credibility through professional excellence and subject matter expertise
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Essential
- Proven experience leading process excellence, operational excellence or continuous improvement teams in delivering complex business transformation initiatives
- Strong understanding of Lean, Six Sigma, Business Process Management or equivalent improvement methodologies
- Experience supporting automation and/or digital transformation programmes
- Experience developing enterprise process and business architectures
- Experience identifying and developing transformation opportunities
- Experience working across multidisciplinary delivery environments
- Experience developing process standards and governance
- Excellent stakeholder engagement and workshop facilitation skills
- Ability to combine strategic leadership with practical delivery
- Excellent problem-solving abilities, innovative thinking and a collaborative mindset


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Desirable
- Experience within rail, transport or major infrastructure sectors
- A degree (or equivalent qualification) in a relevant discipline
- Lean Six Sigma Black Belt or equivalent
- Membership of relevant professional institutions
Please be aware that this role can only be worked within the UK and not Overseas.
Network Rail Commitment
Network Rail is an equal opportunity employer and values diversity. They welcome applications from everyone.
Disability Confident
As a member of the Disability Confident Scheme, Network Rail guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
Armed Forces Covenant
Network Rail guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
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