JSM Group
Process Improvement & Lean Specialist
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THE COMPANY
Established in 1998, JSM Group designs and installs the power networks, digital infrastructure and specialist systems that critical industries run on, from high-power grid connections and data centres to renewable energy. Our turnkey teams deliver complex infrastructure at speed, on time, and with reduced legislative, technical and commercial risk.
SCOPE OF ROLE
JSM is looking for an experienced Process Improvement & Lean Specialist to join the Lean programme on a permanent basis. Our key business processes are already mapped in IBM Blueworks, and we have developed a Project Execution Lifecycle that the majority of this role will focus on. This is a hands-on role for someone who thrives in operational environments, works well with stakeholders at all levels, and can bring structure, clarity and scalability to how work gets done across a contracts-led organisation experiencing a period of significant growth.
- Apply Lean to nurture efficiency and effectiveness
- Combine traditional improvement approaches with the work in AI usage
- Support strategies to engender a culture of business improvement
General Duties
Process improvement and Lean
- Focus on the Project Execution Lifecycle, where the majority of the work sits, improving processes from initial trigger through to delivery and closeout
- Define and test stage gateways across the Project Execution Lifecycle, from project mobilisation onwards, with clear roles and responsibilities, project artefacts and acceptance criteria at each gate
- Build on and maintain the other key business processes already mapped in IBM Blueworks (e.g. Hire to Retire, Procure to Pay) keeping them current as the business changes
- Apply Lean principles and tools to identify waste, improve flow and drive measurable improvements, such as reduced cycle times and fewer handoffs (for example the work with Finance to shorten the monthly reporting cycle)
- Develop a process improvement toolkit to allow other ‘Lean champions’ to execute their own improvement programmes consistently
- Develop clear, practical process artefacts in IBM Blueworks: Process maps, RACI matrices and control points
- Challenge existing processes constructively and help teams move away from tribal knowledge
- Track all business benefits associated with the execution of the Lean programme
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Change management
- Bring change management discipline to every improvement, so new processes are adopted and sustained, not just designed
- Plan and deliver the stakeholder engagement, communications and training that sit around each process change
- Partner closely with the Change Management function to embed a consistent, repeatable way of working across departments
AI and use cases
- Spot where AI can remove steps, speed up flow or improve quality within a process
- Work with the AI Solutions Engineer and the AI use case pipeline to turn process pinch points into practical AI use cases
- Cross-reference the AI use case catalogue with the Project Execution Lifecycle, so AI is applied where it best supports the work
- Make sure redesigned processes account for the AI tools already in use (for example Claude) and the controls around them
Delivery and documentation
- Ensure processes support contractual, commercial and operational requirements
- Support onboarding and knowledge transfer through high-quality documentation
WHAT IT TAKES
Essential
- Highly motivated and able to work under guidance but with minimal supervision
- Able to apply appropriate Lean thinking and practical Lean approach
- Able to apply practical, hands-on experience applying Lean methodologies (waste reduction, standard work, root cause analysis, continuous improvement)
- Strong stakeholder engagement skills, working across operations, commercial, finance and delivery teams
- Able to balance speed and rigour in a growing business
- Skilled at business analysis and mapping in IBM Blueworks (or a comparable process mapping and management tool)
- Strong problem-solving skills, able to turn a business problem into a working AI based solution
- Clear communicator, comfortable working directly with non-technical end users
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Desirable
- Exposure to project management methodologies, software development lifecycle, agile delivery
- Comfortable with facilitating skills training or facilitating workshops
Qualifications & Experience
- Bachelor’s degree in engineering, Business or a related field
- Lean or Continuous Improvement certification (Lean Six Sigma Green Belt or above)
- Change management certification
- Proven experience in end-to-end process mapping and documentation
- Hands-on experience using AI tools in day-to-day work (we use Claude heavily), and comfortable applying AI to improve processes
- Comfortable working in environments with ambiguity and change
- Experience in a construction or utilities business (or a comparable contracts-led sector such as engineering services, infrastructure or field services)
- Experience of working in a Private Equity-backed environment
OUR VISION
To be the most trusted utility infrastructure provider, delivering sustainable, efficient networks — and an employer of choice.
OUR VALUES
Integrity · Respect · Continuous Improvement · Responsibility · Diversity & Inclusiveness · Unity
Equal Opportunity Statement
JSM Group Services Ltd is an equal opportunities employer. We do not discriminate on any protected ground, and we value the differences people bring. We operate a zero-tolerance policy on discrimination, abuse or harassment.
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