JD.COM
Process Improvement Manager-Last Mile Delivery
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
Learn more about who we are and what we do: https://corporate.jd.com/
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You'll Do
- Driving cost optimization, efficiency improvements, and process streamlining through data analysis
- Optimization and standardization of in-station processes such as receiving, sortation, route planning and loading
- Creation of SOPs, workflows and work instructions
- Definition and scoping of system requirements and cooperation with tech teams for system functionalities and design
- Creation of reports measuring performance and quality
- Creation of training material and train the trainer sessions
- Lead root cause analysis (using Lean, 5S or similar tools) to resolve performance gaps in relevant In Station KPIs
- Collaborate with stations' teams to capture challenges and promote process changes
- Drive a culture of continuous improvement by training frontline leaders on lean principles
- Create and implement routines and mechanisms to drive improvement in the delivery stations
About You
- Bachelor's degree or higher; 5+ years of experience in the logistics and delivery/ distribution industry
- Preferably retail; e-commerce background
- Experience in process optimization, creation of SOPs
- Six Sigma experience is a plus
- Fluent English, which can be used as a working language; German or French proficiency preferred
- Excellent communication and coordination skills, as well as the ability to implement systems
- Strong problem-solving skills, strong analytical skills
- Advanced excel
- Improvement experience driven by BPMN tools
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The preferred base locations are Oberhausen, Munich, and Berlin; however, applications for other cities in Germany are also welcome.
What We Offer
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills