CRC Evans
Process Improvement Manager
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Position Title: Process Improvement Manager
Reporting To: QHSE Director EMEAA
Location: Burnley / Kintore / Zeewolde (Hybrid)
The Role
The Process Improvement Manager will lead and support operational excellence initiatives, with a particular focus on reducing Cost of Poor Quality (COPQ), improving process capability, enhancing customer satisfaction, and delivering sustainable financial and operational benefits. The role partners with operational leaders and cross-functional teams to review and improve processes, eliminate waste, improve performance metrics, and support continuous improvement.
Key Responsibilities
Process Improvement and Transformation
- Lead process improvement initiatives aligned with business priorities.
- Analyse end-to-end operational processes to identify inefficiencies, bottlenecks, and improvement opportunities.
- Design and implement sustainable process improvements using continuous improvement methodologies.
- Facilitate process mapping, value stream mapping, and root cause analysis workshops.
- Support digital transformation and AI initiatives where appropriate.
Support the COPQ Reduction Strategy
- Partner with site leadership teams to identify, quantify, and prioritise COPQ reduction opportunities.
- Lead cross-functional improvement initiatives focused on reducing downtime, rework, waste, customer complaints, non-conformance, and other quality-related costs.
- Ensure improvement projects are linked to measurable COPQ reduction targets and financial benefits.
- Drive standardisation of best practices and preventive quality controls across operations.
- Collaborate with Quality, Operations, Supply Chain, Engineering, and Finance teams to embed COPQ reduction into operational performance management.
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Health, Safety and Environmental Responsibilities
- Champion our Client's Safety culture and ensure that all process improvement initiatives support and strengthen safe working practices.
- Ensure that Quality, Health, Safety, Environmental (QHSE) considerations are embedded into all process improvement, transformation, and standardisation activities.
Key Requirements
Job Specific Education Required
Essential:
- Bachelor's degree in Business, Operations Management, Engineering, Supply Chain, or related discipline.
- Lean Six Sigma Green Belt or Black Belt; excellent leadership, analytical, and communication skills with the ability to influence at all organisational levels across diverse functions, cultures, and leadership levels.
Desirable:
- Project Management qualification (e.g., PRINCE2, PMP).
- Change Management certification.
Work Experience Required
Essential:
- Experience in Process Improvement, Operational Excellence, Quality, Continuous Improvement, or Business Transformation roles.
- Experience within service delivery environments supporting industrial sectors such as Oil & Gas, Energy, Utilities, and Critical Infrastructure.
- Demonstrated success leading cross-functional improvement programmes across multiple locations, regions, or business units.
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Desirable:
- Proven experience implementing and managing Cost of Poor Quality (COPQ) improvement programmes.
- Strong experience in root cause analysis and corrective/preventive action methodologies.
- Experience partnering with operational leadership to improve service delivery performance and customer outcomes.
Skills and Knowledge
Essential:
- Strategic leadership with a hands-on approach to problem-solving.
- Strong understanding of international codes, standards, and customer specifications.
- Continuous improvement mindset with a focus on data-driven decision-making.
- Excellent interpersonal skills for cross-functional collaboration and client engagement.
- High ethical standards, safety focus, and commitment to quality integrity.
Desirable:
- Technical excellence in operations and fabrication processes.
- Strong understanding of international codes, standards, and customer specifications.
Requirement to travel
Estimated requirement to travel circa 20-30% of time.
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