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Process Improvement Specialist Intern - 2027
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Role Overview
The Process Improvement Specialist intern will help improve safety, productivity, quality and the driver experience across Amazon operations. The role combines continuous-improvement methods, data analysis and AI-enabled tools to identify and solve process problems.
Key Responsibilities
- Plan and implement initiatives that simplify processes and improve operational efficiency.
- Use AI tools and analytics to identify inefficiencies, automate repetitive work and prototype solutions.
- Analyse feedback and operational data, then own agreed improvements at site level.
- Work with station management and other stakeholders to resolve process issues.
- Audit compliance, identify gaps and support business decisions with evidence.
- Share effective practices across local, national and European operations where required.
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Internship Experience
The intern will conduct observations and audits, automate reporting, model proposed changes and influence operational performance from an assigned site. The placement is full time at a minimum of 40 hours per week and lasts three to six months.
Basic Qualifications
- Penultimate- or final-year student working towards a degree in business, supply chain, transportation, economics or a similar field.
- Advanced Microsoft Excel skills and experience communicating with varied stakeholders.
- English language ability at C1 level or above.
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Preferred Qualifications
- Experience using AI or digital tools for analysis, automation or problem-solving.
- Understanding of Lean, Six Sigma or Kaizen.
- Knowledge of Python, SQL, Minitab, JMP or Microsoft Access.
Equal Opportunity
Amazon is an equal opportunities employer and bases hiring decisions on skills and experience.
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