Medicines and Healthcare products Regulatory Agency
Procurement Support Officer - £34,183 p.a. + benefits
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10 South Colonnade, Canary Wharf, London, E14 4PU
Job Summary
We are currently looking for a Procurement Support Officer to join our Finance Function within the Corporate group.
The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.
The core purpose of the Finance Division is to ensure public funds are spent wisely and that the Executive and the Board make informed decisions about costs and investments than bring public value outcomes.
The Finance Division is essential to ensure that the agency discharges its statutory responsibilities and carries out business operations while delivering optimal value from the funding we receive.
The services Finance provides range from Finance Operations, through to Accounting, Reporting and Control, Strategic Finance, Finance Business Partnering and Risk and Assurance.
Role Purpose
Support the Purchase to Pay (P2P) Manager in the management and processing of procurement transactions, resolving queries from suppliers and business divisions and making sure all queries and complaints are dealt with in a professional and positive way. Key elements of this role comprise training all new users on the procurement processes, processing purchase orders both correctly and promptly and management of the suppliers’ registrations process including approvals, validation and maintenance in accordance with the Finance policies and Standard Operating Procedures (SOP).
- Deal with internal customer queries, providing advice to ensure the appropriate procurement method is applied, resulting in best value for money.
- The role will support P2P manager in process and working practices improvements in the P2P area with a focus on centralisation, standardisation and automation.
- Demonstrate a high level of technical competence across the P2P function and transaction lifecycle (Purchase Order lifecycle – Requisitioning, Goods Receipting, Matching, Accruals and Payments) and be proactively seeking opportunities to further develop skills in this area.
- Have intermediate IT Skills (good skills in Microsoft Excel, Word, Outlook, and experienced in use of Finance Systems preferably Oracle ERP.
- The role holder must be enthusiastic, energetic with a proactive approach to work, always seeking ways to improve current procedures and processes (i.e. systems & efficiencies). This role reports directly to the P2P Manager.
Job Description
To provide an effective and professional procurement service to meet departmental objectives in compliance with the agency’s Standing Financial Instructions and Standing Orders.
- E-system Management: The validation and processing of requisitions into purchase orders where the system does not auto-create. Ensuring that they are properly authorised and placed with the appropriate supplier.
- Act as the main point of contact for internal and external customers for general advice and queries regarding the P2P area.
- The management of the supplier approval and validation processes.
- Liaison with suppliers regarding the production and loading of catalogues.
- Interpret the information contained on Requisitions and provide advice to customers on alternative products/suppliers to ensure that the best value for money is obtained.
- Maintain accurate contracts and catalogues on the Oracle system with the support of the team’s procurement Managers.
- Place orders via the Purchase Card where appropriate.
- Represent the P2P Manager and P2P function in projects and meetings when required.
- Work with suppliers and internal customers to investigate and resolve invoice queries promptly to ensure appropriate credits are received and invoices are processed for payment.
- Provide administrative procurement support through provision of data collection, posting of contractual information using procurement e-tools: Contracts Finder, Bravo, Oracle.
- Assist in the operation of the agency eSourcing and contract management system. Maintain constructive relationships with a broad range of internal and external stakeholders.
- Development and management of Procurement’s customer focused training programs throughout the Agency.
- Management of procurements Intranet pages and any other internal or external communications.
- Provide the necessary input relating to external audits process as and when required.
- Produce accurate ad-hoc reports to contribute to the production of financial returns and documents.
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The post holder will demonstrate technical competence across the P2P transaction lifecycle (Purchase Order lifecycle – Requisitioning, Goods Receipting, Matching, Accruals and Payments) and be proactively seeking opportunities to further develop skills in this area.
Person specification
Essential Criteria
- Attention to detail – able to spot errors and correct as required in order to produce reports with high accuracy that stakeholders can trust.
- Ability to consistently work to tight weekly deadlines.
- Experience of using Finance ERP Systems (preferably Oracle Fusion).
- Sound knowledge of a P2P system including analysing/interpreting a PO’s life cycle and raising PO (Lead).
- Experience of planning and conducting training for others on systems and processes.
- Experience of applying Finance and Procurement policies, procedures and controls.
- An ability to identify and quantify risks and issues and communicate them clearly to managers.
- Experience of delivering good customer service and communication skills with the confidence to constructively challenge colleagues, where appropriate.
Qualifications
- Minimum GCSE grades 9 to 4 (A* to C) or equivalent.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Working Together
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Excellent IT skills with proven experience in using Microsoft Office applications, such as Outlook, Excel, PowerPoint and Word and a willingness to develop additional associated IT skills.
- Excellent knowledge and experience of Oracle Fusion Procurement Modules including supplier set up and creation, contract purchase agreements, processing of purchase orders.
Benefits
Alongside your salary of £34,183, Medicines and Healthcare Products Regulatory Agency contributes £9,902 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- Annual Leave: 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff. PLUS 8 bank holidays.
- Privilege Leave: 1 day.
- Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff.
- Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months full pay/five months half pay.
- Mobility: Mobility clause in contracts allowing staff to be mobile across the Civil Service.
- Civil Service Pension Scheme. Please see the link for further information http://www.civilservicepensionscheme.org.uk/ For enquiries relating to the Civil Service Pension Schemes please contact MyCSP's Pension Service Centre directly on 0300 123 6666.
- Flexible working to ensure staff maintain a healthy work-life balance.
- Interest free season ticket loan or bike loan.
- Employee Assistance Services and access to the Civil Service Benevolent Fund.
- Eligibility to join Motoring, Boundless by CSMA.
- Variety of staff and Civil Service clubs.
- On-going learning and development.
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Working arrangements
Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.
We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly. Remote working is potentially available for some specific roles. Please discuss this with the recruiting manager before accepting an appointment.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
We use the Civil Service Success Profiles to assess our candidates, find out more here.
- Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank.
- Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.
In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria of: Sound knowledge of a P2P system including analysing/interpreting a PO’s life cycle and raising PO.
Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allow sufficient time. You can view the competencies for this role in the job description.
Closing date: 13 September 2026
Shortlisting date: From 14 September 2026
Interview date: w/c 28
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