Mastek
Product Analyst
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Job Description: Product Analyst
Location: Leeds, UK (3 days in office) - MANDATORY
SC Cleared: Not Required
Job Type: Full-Time
Role Context
The role supports the delivery of critical business and digital change within a regulated financial services environment. The Product Analyst will work closely with business stakeholders, product owners, and technology teams to improve services, processes, and customer outcomes, contributing to wider organisational and regulatory objectives.
Job Summary
As a Product Analyst, you will support the delivery of value by working on features, components, or parts of a product. You’ll use data, research, and user feedback to inform decisions, enhance user experience, and contribute to iterative development in line with user needs and organizational goals.
In addition, the role requires delivering high-quality outputs at pace across both structured and fast-moving environments, building domain knowledge quickly to engage credibly with stakeholders, and ensuring that insights and requirements lead to fit-for-purpose product outcomes.
Responsibilities
Refer to the link below for the DDAT capability framework for the Associate Product Manager role, which closely aligns with the responsibilities of a Product Analyst.
In addition:
- Apply appropriate business analysis and requirements management techniques, taking a pragmatic approach based on context and complexity.
- Analyse user behaviour, data, and feedback to inform product decisions and identify opportunities for improvement.
- Collaborate with Product Managers, designers, developers, subject matter experts, business sponsors, and technology stakeholders to define, refine, and deliver product features.
- Document user stories and acceptance criteria, ensuring clarity, traceability, and alignment with delivery objectives.
- Support backlog refinement by providing evidence-based priorities and well-defined acceptance criteria, using tools such as JIRA to manage and track work items.
- Ensure product solutions are clearly understood and aligned with user needs, business objectives, technical constraints, and a GDS-style phased delivery approach.
- Translate insights and analysis into actionable recommendations that support incremental product enhancements.
- Assist with user research activities, including surveys, interviews, and usability testing, to validate assumptions and improve outcomes.
- Monitor product performance metrics and identify areas for optimisation and continuous improvement.
- Constructively challenge assumptions and contribute to the development of improved or innovative solutions where appropriate.
- Communicate findings, insights, and recommendations clearly to stakeholders and delivery teams.
- Promote a user-centered approach throughout the product lifecycle while ensuring compliance with data privacy and accessibility standards.
- Build and maintain strong working relationships with stakeholders at all levels, including SMEs, sponsors, and delivery partners.
- Communicate analysis, options, and recommendations clearly using strong written and verbal communication skills.
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Experience & Skills
- Experience supporting product, business analysis, or change delivery roles within business and IT change environments.
- Strong problem-solving skills with the ability to challenge constructively and propose practical solutions.
- Ability to quickly develop domain knowledge to engage credibly with stakeholders on problem statements and priorities.
- Experience working across Agile and Waterfall delivery lifecycles, with the ability to adapt to hybrid delivery environments.
- Comfortable operating in complex delivery settings involving both business and technology change.
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Desirable:
- Experience working in a financial services or regulatory environment.
- Exposure to business change, testing, or wider business design activities.
Requirements
- Bachelor’s degree in Business, Data Science, Technology, or related field.
- Experience with data analysis tools (e.g., Excel, SQL, Tableau) and user research methods.
- Demonstrates curiosity, empathy, and a user-first mindset aligned with agile ways of working.
- Ability to coach and mentor teams.
Why Join Us?
We’re a purpose-driven organisation committed to creating positive impact and championing inclusion.
- You’ll join a culture that encourages innovation, collaboration, and continuous growth.
- We celebrate difference and believe diverse perspectives lead to stronger solutions.
- Even if you don’t meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds.
- Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve.
- We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact.
We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.
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